- Provide product and application based technical customer service to mounted bearing customers via phone calls, emails and chat.
- Provide product selection and installation support and find creative solutions to customer issues.
- Work directly with product drafters/designers to ensure accuracy of models and drawings.
- Occasional travel, to provide on-site customer service, including training, installation support, and diagnosis is required.
- Collaborate with other business functions, including manufacturing, supply chain, product management, R&D, and quality.
- Create new part numbers and establish/maintain BOMs.
- Manage cost reduction and lean/continuous improvement projects, which may include laboratory testing, design, and qualification.
- Attendance at work is an essential function of the job.
- Bachelor's degree in mechanical engineering (or mechanical engineering technologies).
- Familiar with MS Office and 3D/2D drafting and modeling software.
- Candidates must already have a work authorization that would permit them to work for Dodge in the US.
- Strong analytical skills with an emphasis on critical thinking, root cause analysis and problem solving.
- Attention to detail with a strong sense of ownership and responsibility.
- Ability to adapt and multi-task based on departmental needs and collaborates well with others and is a good team player.
- Entrepreneurial spirit with passion for new and changing ideas.
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Application Engineer-Mounted Bearings - Simpsonville, United States - RBC Bearings
Description
JOB TITLE/LOCATION:Application Engineer-Mounted Bearings
DESCRIPTION:
Working as an Application Engineer - Mounted Bearings, you will be the support person for various Dodge Mechanical Power Transmission engineering projects in Motion in Greenville, South Carolina.
Reporting to the Application Engineering Manager - Mounted Bearings, you will be responsible for the DODGE Mechanical Power Transmission business. This role is a customer facing, technical position, and it requires providing application technical support through phone calls, emails, chat requests and site visits. This individual will also provide engineering support to supply chain, sales, product management and our manufacturing facilities. Qualified individuals shall be able to communicate and relay technical concepts and ideas to internal and external stakeholders.
ESSENTIAL FUNCTIONS OF THE JOB:
