- Ensure each new resident has a move-in orientation conducted by appointment.
- New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
- Scan all required move-in documents into Onesite.
- Oversee Pending Tasks.
- Guide walk-in traffic and minimize the wait time.
- Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
- Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
- Organize incoming packages systematically and distribute as needed.
- Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
- Utilize CRM to effectively manage resident relations, service requests and resident communications.
- Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
- Walk through all amenities daily to ensure they are stocked and in good condition.
- Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
- Provide superior customer service to internal and external customers.
- Interact with walk-in prospects by showing the property if needed and answering questions about the community.
- Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
- Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
- May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
- Complete market summary and comp reports as directed.
- Comply with all Company policies and procedures related to employment.
- Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
- Perform Resident Service Manager duties in the absence of the Resident Service Manager.
- Perform other duties as assigned or as necessary.
- High School Diploma, or equivalent, is required.
- Associate degree in business administration or equivalent, is preferred.
- Minimum of two years of office experience is required.
- Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
- Must have and maintain a valid driver's license unless otherwise noted.
-
Service Specialist
6 days ago
Epiq Systems, Inc. Boston, United StatesIt's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptioni ...
-
Is Service Desk Specialist
3 days ago
Mass General Brigham Somerville, United States**IS Service Desk Specialist** · **The Opportunity** · The Service Desk Support Specialist I is responsible for providing technical support services to end users via telephone, including software setup, configuration and troubleshooting. Requests may also be received via an onlin ...
-
Customer Service Specialist
1 day ago
EF Go Ahead Tours Cambridge, United States**Customer Service Specialist** · Internally titled: Traveler Support Specialist (TSS) · Start Date: September 3rd, 2024 · Application Deadline: August 2nd, 2024 · **For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date · At EF ...
-
Enrollment Services Specialist
1 week ago
Harvard University Cambridge, United States**Job Summary** · **Position Description** · Essential Functions: · A successful Enrollment Services Specialist: · - Serves as principal and first source of information regarding DCE programs and schools for prospective and current students. · - Provides support to students throu ...
-
Patient Service Specialist
1 week ago
Optum Natick, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...
-
Customer Service Specialist
1 week ago
Staffing Now Danvers, United StatesCustomer Service Specialist temporary to hire position located in the North Shore Area. Client is seeking a motivated, organized individual to join their dynamic team of customer support professionals. Responsibilities include:Answer inbound customer calls and provide knowledgeab ...
-
Retail Service Specialist
1 day ago
AAA Northern New England Nashua, United States Full timeRetail Service SpecialistJob DescriptionWe are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your ind ...
-
Customer Service Specialist
1 week ago
Staffing Now Danvers, United StatesCustomer Service Specialist temporary to hire position located in the North Shore Area. Client is seeking a motivated, organized individual to join their dynamic team of customer support professionals. · Responsibilities include: · Answer inbound customer calls and provide know ...
-
Customer Service Specialist
1 week ago
Staffing Now Danvers, United StatesCustomer Service Specialist temporary to hire position located in the North Shore Area. Client is seeking a motivated, organized individual to join their dynamic team of customer support professionals. · Responsibilities include: · Answer inbound customer calls and provide knowle ...
-
Resident Service Specialist
16 hours ago
UDR Danvers, United StatesResident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our ...
-
Technical Service Specialist
1 week ago
FusionWorks New Canton, United States"RE DEPOSIT is the modularly designed, comprehensive service and technology offering for national deposit systems of the REMONDIS Group, one of the world's largest service companies in the areas of recycling, service, and water. REMONDIS operates at around 900 locations on 4 cont ...
-
Resident Service Specialist
3 days ago
UDR Inc Danvers, United StatesJob Description · Job DescriptionResident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Residen ...
-
Associate Scientific Services Specialist
3 hours ago
Actalent Cambridge, United States Full timeDescription: · Job Description: Instrument Support Specialist Job Description Summary We are looking for a highly motivated Instrument Support Specialist to provide critical on-site scientific and operational support as part of a dynamic PerkinElmer lab service team. The role is ...
-
Bilingual Customer Service Specialist
1 day ago
EF Go Ahead Tours Cambridge, United States**Bilingual Customer Service Specialist [Spanish/English]** · Internally titled: Traveler Support Specialist (TSS) · EF Go Ahead Tours · Cambridge, MA USA · Start Date: September 3rd, 2024 · Application Deadline: August 2nd, 2024 · **For consideration, applicants must live/ reloc ...
-
Dealer Services Operations Specialist
2 days ago
Ultimus Fund Solutions Boston, United StatesSUMMARY · The Dealer Services Operations Specialist is responsible for supporting all functions related to NSCC and Dealer operations. · KEY ACCOUNTABILITIES · OPERATIONAL DUTIES · - Monitors reports and files to ensure successful posting of transactions. · - Coordinates settleme ...
-
Services Mgmt Specialist Staff
1 week ago
Juniper Networks Westford, United States**Services Management Specialist Staff · A Service Manager is the primary customer interface for all post-sales technical issues for selected Enterprise and Service Provider customers. Service Managers are the single point of contact and customer advocate for the account, working ...
-
Bond Processing Service Specialist
1 week ago
Surety Bond Professionals Natick, United States_**Company Overview**:_ · At Surety Bond Professionals, Inc, we specialize in providing bonding solutions tailored to the unique needs of our clients in the construction and contracting industries. As a boutique bonding agency, we pride ourselves on our commitment to personalized ...
-
Customer Service Specialist
5 days ago
Staffing Now Peabody, United StatesCustomer Service Specialist temporary to hire position located on the North Shore area. Duties: Handle high volume inbound customer calls, respond to customer requests, resolve issues, schedule and book service calls. Maintain and update customer database. Proficient in MS Office ...
-
Sales Support Customer Service Specialist
4 days ago
Raven Ridge LLC Nashua, United States**Sales Support Customer Service Specialist **needed for full-time contract position 3+mos (potential to go perm) in Nashua, NH offering $24-32/hr. DOE. In this role you'll be responsible for supporting In-side Sales Dept with data entry, taking phone calls, updating customers on ...
-
Transitional Age Youth Services Specialist
1 week ago
The Home for Little Wanderers, Inc. Roxbury Crossing, United States**Part-Time, 24 hours a week.** · When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids. · Liberty Village, a program of The Home for Little Wanderers, provides safe, short-term, temporary housing for ...
Resident Service Specialist - Danvers, United States - Udr, Inc.
Description
Resident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience.
#WRK4UDRUDR, Inc.
and its affiliated companies are seeking a Resident Service Specialist to join our team at Bradlee Danvers, our apartment community (433 homes) located in Danvers, MA.
GENERAL SUMMARY OF DUTIES:
Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community.
Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities.
Provide coordination to ensure high quality resident customer service.SUPERVISION RECEIVED:
Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED:
N/A
ESSENTIAL FUNCTIONS:
Move-In Coordination
PERFORMANCE REQUIREMENTS:
Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations.
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
TYPICAL PHYSICAL DEMANDS:
Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS:
Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE:
