Enrollment Services Specialist - Cambridge, United States - Harvard University

Harvard University

Verified Company

Cambridge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

Position Description

Essential Functions:

A successful Enrollment Services Specialist:

Serves as principal and first source of information regarding DCE programs and schools for prospective and current students.
Provides support to students through inquiry, registration, and admissions processes.
Assists students with navigating the different academic paths while building relationships to encourage future enrollment
Gather and maintain data within student database notes via Salesforce CRM for use in daily, weekly, monthly and yearly reports
Researches individual student records, verifies data, troubleshoots problems using DCE Banner student system and Harvard Midas system.
Resolves student login issues.
Composes personalized communications to students while utilizing template components and incorporating current marketing messages, as assigned.
Acts as a liaison between students and other departments, to include: Admissions, Student Financial Services, Financial Aid, Academic Services, and the Registrar, among others. Often provides backup for these offices.
Provides valuable feedback, recommendations, and ideas for improving student services.
Provides support during Summer School Opening Weekends.
Supports DCE projects and initiatives.
Other tasks as required.

Basic Qualifications

Minimum of 3 years of customer and/or student service experience.
Education beyond high school may count towards experience

Additional Qualifications and Skills

Bachelor's degree preferred as is experience providing customer support in an educational setting.
Demonstrated excellent oral and written communication skills; finalists evaluated through writing exercise.
Proven ability in using Word, Excel, and databases.
Must be comfortable working as part of a team and with pressure of a busy customer service environment.
Knowledge of foreign languages and cultures highly desirable.
Familiarity with Harvard a plus.

Working Conditions
Specialists are logged into phones from 9am - 5pm, Monday-Friday, unless they are assigned to staff the front desk for walk-in visitors, away at lunch, or on break

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

We will not provide visa sponsorship for this position.
All formal offers will be made by FAS Human Resources.

Work Format Details
This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.

Additional details will be discussed during the interview process.

All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only).

Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peertaught courses to approximately 550 active members.

Benefits-
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
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Health and Welfare: Comprehensive medical, dental, and vi