Bilingual Customer Service Specialist - Cambridge, United States - EF Go Ahead Tours

EF Go Ahead Tours

Verified Company

Cambridge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Bilingual Customer Service Specialist [Spanish/English]

Internally titled:
Traveler Support Specialist (TSS)
EF Go Ahead Tours
Cambridge, MA USA

Start Date:
September 3rd, 2024

Application Deadline:
August 2nd, 2024

**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date

At EF Go Ahead Tours we believe you're never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel.

Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight.

We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.

Who We Are Looking For

You are fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
You recognize great customer service and you strive to provide it each day
You are solutionsoriented and are known for positivity
You enjoy structure and possess the ability to think on your feet
You're a selfstarter
You enjoy puzzles and get great satisfaction from completing them
An influencer a natural networker who loves talking to people
You are comfortable owning issues, projects and tasks from start to finish
Above and beyond is the only way you do things
You want to be part of a team that motivates and inspires you

Why you'll love working here:

You can also expect:

Eligibility for our

Workplace Flexibility Program:
our pilot hybrid work model with up to two days working from home per week

Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
25% company match on your 401(k)
Excellent medical, dental, and vision coverage, along with life and disability insurance
Paid international business travel
Wellness benefits and a yearly fitness reimbursement
EF program discounts include travel, language schools, childcare, and more
Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
Discounts at local venues and businesses

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Compensation:First-year on-target earnings of $50,000 ($45,000 salary and $3-5000 bonus); overtime-eligible

**_

About EF Education First_**- At EF we believe that the world is better when people try to understand one another.

Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.

Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities._

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique._