- Establish, promote, and maintain good customer service relationships with internal and external team members.
- Safely operate, plan & perform preventive maintenance, troubleshooting, and repairs
- Provide live remote technical support and/or training to customers as needed using remote/virtual tools such as cellular phone, WebEx, Microsoft Teams, and other similar tools.
- Support software, firmware upgrades.
- Maintain accurate site records of work performed and site issues.
- Contribute to product support procedures, training, troubleshooting guides, and other service documentation.
- Educate customers and contractors on basic equipment operation, response, and maintenance.
- Other duties as required to support the product return and technical support process.
- Provide after-hours on-call support on a rotation basis.
- Communicate effectively and collaborate with authorized service providers and subcontractors in a lead role.
- Fundamental knowledge of electrical test and measurement equipment.
- Mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems.
- Ability to interface well with customers and team members in a cross-functional environment.
- Experience with troubleshooting hardware and software compatibility issues.
- Excellent written and verbal communication skills.
- Working knowledge TCP/IP networking background, especially routing and communications protocols.
- Experience with computer network operating systems.
- Experience using Office tools Excel, PowerPoint, Word.
- Working knowledge of communications protocols such as CAN, Modbus, TC/PIP, DNP3.
- Familiarity with complex controls systems, Real-Time Operating Systems.
- Engineering experience with energy storage and power conversion systems.
- Knowledge or understanding of generation, transmission and distribution in electric grid systems.
- Structured problem-solving experience or Lean background.
- Understanding of computer networks.
- B.S. in Electrical Engineering or equivalent technical experience.
- Willingness to travel up to 50%.
- Flexibility with working off-hours and being part of the off-hours, on-call rotation.
- Ability to lift and carry material is required.
- Must have a valid driver's license and passport and be willing /able to drive and fly to remote sites as needed.
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Field Service Engineer - Westborough, United States - LG Energy Solution Michigan, Inc.
Description
Job Description
Job DescriptionCompany Overview
LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.
LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.
For more information about LGESVT, please visit www.lgensol-
Position Overview
You will be responsible for providing field service on Energy Storage Systems and ancillary equipment starting from commissioning completion through warranty and long-term service support. This position also interfaces with third-party suppliers of large system components including inverters, transformers, and air conditioning systems.
Primary Responsibilities
Key Knowledge, Skills and Abilities
Required:
Desired (Not Required):
Education/Experience/Work Environment
