Ct - 4041 Assistant Program Manager - Westborough, United States - Columbia Tech

Description

• Must meet specified business and customer satisfaction metrics. Metrics may include ontime delivery, quotetocost accuracy, gross margin, excess and obsolete material, inventory turns, RMA management, quality, CAPA management, forecast accuracy, ECO management and turnaround.
• Be a compliance advocate and role model.
• Support the company as the primary liaison between customer and company when necessary.
• Support or lead customer programs successfully meeting financial goals and customer satisfaction goals.
• Support or lead crossfunctional customer meetings and QBRs.
• Establish mutuallyagreed upon expectations and renegotiations when required.
• Assist with salesorder entry, confirmation, and maintenance.
• Support or lead a crossfunctional team in NPI launch and ongoing production workorder release processes.
• Collaborate with Production, Manufacturing Engineering and Quality on meeting ontime delivery, quality, and continuousimprovements goals.
• Ensure programs are meeting financial goals with respect to GM, BOM accuracy, aging sales orders and work orders, excess and obsolete materials, ECO management and turnaround time, and material liability agreements.
• Ensure customer delight, 100% referability, and strong performance on customersatisfaction surveys.
• Drive and contribute to expanding new projects/sales opportunities with existing customers.
• May be responsible for some or all of planning duties, including release of jobs.

• Bachelor's Degree, preferably in a technical discipline. Applicable professional experience may be considered in lieu of certain educational requirements.
• 3+ years Project, Program Management or similar experience in an electromechanical contract manufacturing operation
• Demonstrated ability to manage multiple customer programs.
• Strong Microsoft Word, Excel, PowerPoint skills.
• Experience with MRP systems.
• Persuasive communication style. Able to develop and give presentations.
• Independent thinker with the ability to make decisions with little guidance.
• Knows when to escalate proactively.
• Strong interpersonal and organizational skills.
• Superior customer service attitude.
• Sense of urgency.
• Ability to prioritize and multitask.
• Attention to detail.
• Works at a fasterthanaverage pace.
• Focused/Results driven/Accountable.
• Strong followup/Approachability/Team player.
• Ability to motivate others.
• Solid problemsolver.

Columbia Tech does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.