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    Customer Care Specialist - Phoenix, United States - Serenity Healthcare, LLC

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    Description

    We're Hiring: Customer Care Specialist at Serenity

    Are you a pro at customer service and love making a difference? We're on the lookout for a Customer Care Specialist to join our team in the bustling town of Biltmore, AZ.

    The core role involves providing Transcranial Magnetic Stimulation (TMS) treatment coupled with top-notch customer service marked by empathy and understanding. The perfect fit will possess exceptional communication talents and a dedication to delivering unparalleled customer service.

    Important Note: Dealing with sensitive situations including suicidal and PTSD cases might be tough for some individuals.

    Why Join Serenity?

    • Generous Paid Time Off
    • Enjoy 10 Major Holidays Off
    • Competitive Hourly Wage ($20/hr)
    • Benefit from 401k
    • Comprehensive Medical, Dental, Vision Insurance (90% coverage by Serenity)
    • Receive Payment for Training and Certifications
    • Unlocking Doors to Career Advancement

    Key Duties

    • Deliver top-tier care and build solid relationships with customers
    • Conduct TMS treatments
    • Educate clients on maintaining healthy routines
    • Stay in touch with healthcare providers about patient progress
    • Keep an eye on and report any changes in patient conditions

    Requirements

    • High School Diploma / GED
    • Excellent Written and Verbal Communication
    • Ability to Juggle Tasks in a Fast-Paced Setting

    Insight into Serenity

    Serenity stands out in the healthcare tech realm. Leveraging cutting-edge medical equipment, we help patients achieve long-lasting success where other methods fall short. Backed by solid research and proven outcomes, we are committed to aiding patients in reclaiming their lives with an innovative healthcare tech perspective.

    Job Type: Full-time (7.5-hour shifts)

    Working Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm

    *Successful recruitment depends on passing a background examination.



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