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    Front Desk Supervisor - Richmond, United States - The Commonwealth Company

    The Commonwealth Company
    The Commonwealth Company Richmond, United States

    6 days ago

    Default job background
    Description
    Job Description

    Job Description


    We are looking for an experienced Front Desk Supervisor to assist in leading a team and providing great service and memorable experience to our guests.

    Benefits
    Health, dental and vision insurance (full-time employees)
    Paid Time Off (full-time and part-time employees)
    401K plan with company match (full-time and part-time employees)
    Hotel discounts (full-time and part-time employees)
    Paid holidays (full-time employees)
    Early access to earned wages
    Responsibilities
    Assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
    Accommodate all guest requests in an accurate and efficient manner
    Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
    Assist guests and resolves guest challenges to ensure 100% guest satisfaction
    Accurately conduct all cash handling and credit card processing activities

    Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc.

    in the hotel in accordance with established policies and procedures
    Perform any other job related duties as assigned
    Desirable Qualifications
    Prior experience as a Hotel Front Desk Supervisor or similar role
    Experience with hotel reservations systems like Galaxy Lightspeed or Opera
    Customer service experience
    Excellent communication and organizational skills

    SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.
    We are an equal opportunity employer and prohibit

    discrimination/harassment


    without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    #J-18808-Ljbffr
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