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    it service desk supervisor - Richmond, United States - Randstad

    Randstad
    Randstad Richmond, United States

    3 weeks ago

    Default job background
    Description

    it service desk supervisor.

    • richmond , virginia
    • posted 1 day ago

    job details

    summary

    • $80,000 - $100,000 per year
    • permanent
    • bachelor degree
    • category computer and mathematical occupations
    • reference

    job details

    job summary:

    As the IT Service Desk Supervisor, you will play a critical role in overseeing the day-to-day operations of the IT service desk team. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for delivering top-notch IT support. If this sounds like you please .

    location: RICHMOND, Virginia

    job type: Permanent

    salary: $80, ,000 per year

    work hours: 8am to 5pm

    education: Bachelors

    responsibilities:

    Development of relationships with key stakeholders and end users

    Negotiation, management and monitoring of Service Level Agreements.

    Production of enterprise metrics related to service delivery, support, and customer satisfaction

    Manages projects, assesses workload and assigns appropriate resources.

    qualifications:

    • Experience level: Manager
    • Minimum 3 years of experience
    • Education: Bachelors

    skills:

    • Desktop Support
    • HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.
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