- Front Desk: responsible for check-in and check-out of all patients, insuring complete and accurate patient information, entering billing/encounter information into corporate practice management system accurately and timely, collecting co-payments, deductibles, etc. from patients, and collecting billing information for all payer types.
- Call Center: responsible for handling high volume of incoming calls for FCCHC's appointment scheduling line; ensuring patients receive professional and courteous patient service as well as present information and answer questions regarding corporate patient scheduling and registration procedures.
- Provide new and/or established patients with all forms that must to be completed or updated to ensure accurate patient demographic, insurance, financial (Sliding Fee Scale) and UDS information;
- Ensure the completeness of forms, and accuracy of data obtained, are entered correctly into the corporate practice management systems; information will be updated each time patient comes into office to be seen;
- Provide assistance to patients on any questions the patients may have pertaining to their form(s);
- Resolved patient concerns in an effective and timely manner, to include re-routing calls;
- Greet patients in a professional and courteous manner to ensure excellent patient service and satisfaction, which includes face-to-face and/or telephone communications and direct phone calls to the appropriate staff member;
- Scheduling all patient appointments (to include follow-up visits) for individual location(s) in a timely manner and in accordance with corporate production goals;
- Establish medical/dental records for all new patients;
- Verify and obtain all information from the patient regarding demographic, insurance and financial (Sliding Fee Scale) is accurate and all copies of appropriate documentation to support demographic, insurance and financial information is filed in the patient's medical/dental record;
- Responsible for making sure all the correct administrative and patient care forms are complete and filed in the appropriate order in the patient's medical/dental records;
- When computer systems are down, retrieve patient medical record for patient visit and provide to the appropriate medical staff and re-file chart upon completion of visit and appropriate signatures have been received;
- When computer systems are down, responsible for printing encounter form at check-in and entering all encounter charges and receipts immediately upon completion of the visit;
- Run and balance corporate practice management system end of day receipt report totals between encounters, batch report (i.e., check conversion, cash and credit/debit card machine) and cash drawer. Run and balance corporate practice management system end of day charge report totals only when computer system is down;
- Complete daily report form for appointments, production, charges, monies collected, batch report totals, drawer start off and petty cash along with corporate practice management system end of the day receipt report totals to Accounting at the close of each day;
- Open mail and distribute mail following all U.S. Postal Service requirements and guidelines;
- Assists in obtaining and maintaining NCQA PCMH recognition;
- Faxing patient correspondence to outside entities from providers. This can include paper or electronic faxes depending on the type of fax;
- Assist with purging of Medical and Dental records as directed;
- Complete daily deposit slip(s);
- Assist billing department in research and follow-ups;
- Responsible for ordering office supplies and keeping work area clean and neat;
- Performs other necessary duties as required by the health center to meet the goals of providing primary healthcare services.
-
customer service representative
2 weeks ago
Family Dollar Lillington, United StatesFamily Dollar U.S. HIGHWAY 421 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
patient service representative
1 week ago
First Choice Community Health Centers Lillington, NC , USA, United States· JOB TITLE: PATIENT SERVICES / CALL CENTER REPRESENTATIVEEXEMPT: No DEPARTMENT: Billing/Administration · EMPLOYEE: REPORTS TO: Billing Manager · PREPARED BY: HR Coordinator DATE: 10/2008APPROVED BY: CEO DATE: (rev) 11/2019SUMMARY: · The Patient Service Representative (PSR) coor ...
-
Patient Service Representative
3 days ago
First Choice Community Health Centers Lillington, United StatesJob Description · Job Description · JOB TITLE: PATIENT SERVICES / CALL CENTER REPRESENTATIVEEXEMPT: No DEPARTMENT: Billing/Administration · EMPLOYEE: REPORTS TO: Billing Manager · PREPARED BY: HR Coordinator DATE: 10/2008APPROVED BY: CEO DATE: (rev) 11/2019SUMMARY: · The Patient ...
-
Customer Service Representative
2 weeks ago
Golden Gate Group Garner, AR, United States Freelance**Join our team in Garner, AR and support renowned partner companies in the telecommunications and energy industries with personal customer service. We offer everyone the opportunity to enter the sales field** · **We need your talent - Start your career in sales now** · Immediate ...
-
Sales Representative in Field Service
2 weeks ago
Oceanic Ventures Wade, NC, United States FreelanceAt Wade, NC, we offer you full support in planning your career We will help you find a cool job in sales or retail, even if you have no prior experience or are just starting out in your professional life. We also have great opportunities for career changers who are interested in ...
-
Circle K Lillington, United States Part timeCircle K S Main St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel con ...
-
customer service representative
1 day ago
Family Dollar Angier, United StatesFamily Dollar - 441 N RALEIGH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Patient Service Representative
6 days ago
First Choice Community Health Centers Angier, United StatesJob Description · Job DescriptionSUMMARY: Patients Services Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff. PSRs assist in coordination of care by serving as patient ...
-
Bilingual Patient Service Representative
6 days ago
First Choice Community Health Centers Angier, United StatesJob Description · Job DescriptionSUMMARY: Patients Service Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff. PSRs assist in coordination of care by serving as patient ...
-
customer service representative
1 week ago
Family Dollar Dunn, United StatesFamily Dollar E CUMBERLAND ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Customer Service Representative
1 week ago
North Carolina Farm Bureau - Harnett Co. - Lee Agency Dunn, United States· We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacti ...
-
Member Services Representative
1 week ago
Planet Fitness Dunn, United StatesJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities Greet members, pro ...
-
Client Service Representative
1 week ago
Quartet - Veterinary Emergency Care, PLLC Cary, United StatesAre you looking for a career that offers a family/ work life balance? Veterinary Emergency Care & Veterinary Rehabilitation Hospital are locally owned practices that support team members with their relationship between work and other important things Client Service, Representativ ...
-
Customer Service Representative
1 week ago
FYZICAL Therapy and Balance Centers Raleigh, United StatesIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for youAs the first and last person our amazin ...
-
Customer Service Representative
5 days ago
Insight Pest Solutions Morrisville, United StatesJob title · Customer Service Representative · Reports to · Team Lead · Job purpose · A Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficien ...
-
Customer Service Representative
5 days ago
Genius Talent Cary, United StatesGenius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a ...
-
Customer Service Representative
1 week ago
Circle K Stores, Inc. Raleigh, United StatesStore : 3289 Avent Ferry Rd, Raleigh, North Carolina 27606 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challe Customer Service Representative, Cus ...
-
Customer Service Representative
1 week ago
CornerStone Staffing Cary, United StatesDo you have experience working In the Medical Field? Do you enjoy providing superior customer service while handling heavy inbound calls,? CornerStone Staffing is seeking candidates that will assist with schedule refills, patient updates, and healthcare assistance. · If you have ...
-
Customer Service Representative
1 week ago
Stanley Plumbing Fayetteville, United States Full timeWe are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when c ...
-
Member Services Representative
1 week ago
Excel Fitness Cary, United StatesPosition: Member Services Representative - Front Desk · Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead · Department: Operations · Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during e ...
Patient Service Representative - Lillington, United States - North Carolina Community Health Center Association
Description
Please Include Cover Letter with ResumeSUMMARY: The Patient Service Representative (PSR) coordinates across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff. The PSR assists in coordination of healthcare and patient-centric care management by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare. The PSR also follows-up on calls by completing research, solving problems, and contacting various parties to implement solutions. The PSR is a member of the Patient Centered Medical Home healthcare team approach to delivering care in a proactive, planned, and coordinated evidence-based care. The role of the PSR focuses on problem solving, patient advocacy, education and guidance by meeting the patient's needs and preferences for quality health care. The PSR will report to and receive supervision from the Billing Coordinator. As a PSR, employees will be expected to operate efficiently at either the Front Desk or Call Center.
EDUCATION and/or EXPERIENCE:GED or High School graduate with a minimum of two years of medical or dental clinic front desk operations experience. LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS:Ability to apply basic concepts of mathematics and computations. REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPETENCY/SKILLS REQUIREMENTS:Competency required in the areas of communication, excellent verbal and written skills. Use of computer skills to include Microsoft Word and Excel. CERTIFICATES, LICENSES, REGISTRATIONS: None. OTHER SKILLS AND ABILITIES:Familiarity with effective use of computerized accounting/billing systems. Must be able to use other equipment such as a fax, copier, scanner, and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS:The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL:II - Job classification level in which employees have potential exposure to blood borne pathogens exists only when rendering minor first aid, which is a collateral function of the job.
