Customer Service Representative - Dunn, United States - North Carolina Farm Bureau - Harnett Co. - Lee Agency

Description

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you


Responsibilities

• Find patterns in customer complaints and bring them to the team for improvement
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Record customer interactions and follow up on their experience with our company
• Keep track of customer accounts and make updates with new account information as necessary
• Interact with the sales lead to maintain and improve service and product knowledge

Qualifications

Bilingual preferred but not required

• Must have graduated high school, received a G.E.D. or equivalent
• Strong knowledge of customer interface and interaction
• Must possess exemplary interpersonal skills, communication skills, and active listening skills