Jobs
>
New York City

    Coordinator, Customer Success - New York, United States - BrainStation

    BrainStation
    BrainStation New York, United States

    2 weeks ago

    Default job background
    Description
    About the Role

    As the Coordinator, Customer Success, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation's overall success.

    Responsibilities
    • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
    • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
    • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
    • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
    • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
    • Document and build playbooks to support team growth and development
    Requirements
    • Bachelor's degree
    • 1-2 years of work experience in customer success, or a related industry
    • A willingness to learn and a coachable attitude
    • Ability to thrive in a dynamic, collaborative team environment
    • Desire to find creative solutions to challenges and problems
    • Ability to juggle multiple projects and work independently
    • Aptitude for learning and using new software
    Perks and Benefits
    • Comprehensive Health & Wellness Benefits Package
    • Retirement Planning
    • Parental Leave Program
    • New Device Allowance
    • Socials, Outings & Retreats
    • Culture of Learning & Development
    • Flexible Working Hours
    • Work from Home Flexibility
    About BrainStation

    Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered more than 100,000+ professionals.

    Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

    BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

    The estimated compensation for this position is $50,000 to $55,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data.

    While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
  • Verve Group

    Customer Success

    1 week ago

    Verve Group New York, United States Full time_permanent

    Who We Are · Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publisher ...

  • Alight Solutions

    Director of Customer Success

    2 weeks ago

    Alight Solutions New York, United States

    Manage strategic partnerships and a book of business to ensure satisfaction and retention of services. Collaborate with stakeholders to provide strategic direction and identify opportunities for expanding service footprint and boosting revenue. ...

  • KASE

    VP of Customer Success

    1 week ago

    KASE New York, United States

    Head of Customer Success · Hybrid (Wed/Thurs in office) - Manhattan, NY - Location must be in NYC area · About the Role: · As the Head of Customer Success, you will play a pivotal role in fostering long-term relationships with our clients, ensuring their satisfaction, and driving ...

  • Beatgrid

    Customer Success Manager

    3 weeks ago

    Beatgrid New York, United States

    We, at Beatgrid, are now looking for an extraordinary Client Success Manager to look after our clients' audience and advertising effectiveness measurement campaigns while ensuring the success of these partnerships and all the stakeholders involved. · You will work directly with t ...

  • Student Beans

    Customer Success Manager

    2 weeks ago

    Student Beans New York, United States Full time

    As a result of our incredible success and growth, we are looking for a Customer Success Manager to join us. · Requirements · In terms of day to day responsibilities, you will be: · To support the account management team in enabling clients to understand the value that Student Be ...

  • MetroPlusHealth

    Customer Success Specialist

    2 weeks ago

    MetroPlusHealth New York, United States Regular, Full time

    Position Overview · The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolu ...

  • Trace One

    Customer Success Manager

    1 week ago

    Trace One New York, United States

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufactu ...

  • DiD

    Head of Customer Success

    1 day ago

    DiD New York, United States

    D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID's platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offeri ...

  • D-ID

    Head of Customer Success

    4 weeks ago

    D-ID New York, United States

    Job Description · Job DescriptionD-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID's platform seamlessly transforms images, text, videos, audio, and voice into highl ...

  • stensul

    VP, Customer Success

    4 weeks ago

    stensul New York, United States

    Who We Are · Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so th ...

  • Content Square

    Customer Success Manager

    1 day ago

    Content Square New York, United States

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 ...

  • Contentful Inc

    Customer Success Manager

    2 weeks ago

    Contentful Inc New York, United States

    About the opportunity · Spanish-speaking role · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our c ...

  • Neota

    Customer Success Manager

    1 day ago

    Neota New York, United States

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal s ...

  • EXPLO

    Customer Success Manager

    3 weeks ago

    EXPLO New York, United States

    Customer Success Manager · Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working wi ...

  • SevenRooms

    Customer Success Manager

    1 day ago

    SevenRooms New York, United States

    The Team & Role · We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring that ...

  • Org3D

    Customer Success Manager

    2 weeks ago

    Org3D New York, United States

    Customer Success Manager - Hybrid - NYC · Join one of the fastest growing companies in the legal tech space · We're looking for a strategic customer success manager to join an AI powered legal tech startup. · The role: · Work with up to 25, key mid-market and enterprise accounts ...

  • PermitFlow

    Customer Success Manager

    2 weeks ago

    PermitFlow New York, United States

    Job Description · Job Description About PermitFlowPermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, ap ...

  • Fitch Ratings

    Customer Success Associate

    1 week ago

    Fitch Ratings New York, United States

    Customer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educati ...

  • Brightflag

    Customer Success Manager

    3 weeks ago

    Brightflag New York, United States

    The Opportunity · Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily ...

  • Laika

    Head of Customer Success

    4 days ago

    Laika New York City, United States Full time

    Working at Thoropass · Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone's offer ...