- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Office Supervisor
1 week ago
Holiday Inn Phoenix Chandler Chandler, United StatesCompensation Type: Hourly Highgate Hotels: · **Location**: · Overview: · The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and oc ...
-
Office Supervisor
4 days ago
Universal Logistics Holdings, Inc. Mesa, United States2+ years of supervisory or management experience in an office, administrative or human resources role · - Bachelor's or Associate's degree preferred · - Effective oral and written communication skills · - Strong computer skills, including knowledge of Microsoft Office · - Problem ...
-
Front Office Supervisor
3 weeks ago
Aloft Tempe Tempe, United StatesThe Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and servic ...
-
Office Supervisor
2 weeks ago
Chapman Value Scottsdale, United States**What We Offer**: · - Company culture that supports professional development · - Low-cost medical, dental and vision insurance · - Life insurance and disability coverage · - Paid time off and holiday pay · - Company contributions into 401(k) · - Employee/family discounts on vehi ...
-
Office Supervisor
2 weeks ago
Motive Companies Phoenix, United States**Purpose and Scope**:The Office Supervisor (OS) will supervise all service and office administrative coordinators. The OS will provide support to managers on resolving technical and processing issues for the service administrative team. The OS will ensure expeditious processing ...
-
Front Office Supervisor
1 week ago
Omni Hotels & Resorts Tempe, United States**Location**: · **Omni Tempe Hotel at ASU** · Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe's revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining ...
-
Front Office Supervisor
2 weeks ago
Home2 Suites by Hilton Phx Scottsdale Mayo Clinic Scottsdale, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Compliance Officer Supervisor
3 weeks ago
State of Arizona Phoenix, United StatesDEPARTMENT OF HEALTH SERVICES · - The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the s ...
-
Front Office Supervisor
3 weeks ago
Highgate Hotels, Inc. Chandler, United StatesThe Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also respons Office Supervisor, Supervisor ...
-
Front Office Supervisor
3 weeks ago
Holiday Inn Phoenix Chandler Chandler, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fra ...
-
Front Office Supervisor
1 week ago
Homewood Suites Chandler Chandler, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Office Supervisor
3 weeks ago
Homewood Suites Chandler Chandler, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
-
Assistant Office Supervisor
5 days ago
Serenity Healthcare Phoenix, United States**Assistant Office Supervisor** · Onsite - Biltmore, AZ · Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by provi ...
-
Front Office Supervisor
1 week ago
Hampton Inn & Suites Scottsdale Riverwalk Scottsdale, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Office Supervisor
1 week ago
Neighborhood Outreach Access to Health (NOAH) Glendale, United StatesNeighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of ca ...
-
Front Office Supervisor
1 week ago
Crowne Plaza Phoenix Airport Phoenix, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Office Supervisor
3 days ago
Oh So Original, Inc. Glendale, United States**Division**:Rooms **EEO Title**:Service Workers · **Department**: Guest Services **WC Code**:CA-9050 · **Reports to**:Senior GS Manager| Hotel Manager **FLSA**:Non-Exempt · **Job Summary**: · As a Front Desk Supervisor, you will oversee the front office activities between the Gu ...
-
Front Office Supervisor
4 days ago
AC by Marriott Kierland/Scottsdale Scottsdale, United StatesNationally: $ $18.20/hour · *Rate depends upon state/market and experience* · **Position**: Front Desk Supervisor · **Department**: Property · **Hourly** · **Position Reports to**: General Manager · OTO Development is pleased to announce a wonderful opportunity for a Front Desk S ...
-
Front Office Supervisor
2 days ago
The Global Ambassador Hotel Phoenix, United States**Why The Global Ambassador** · - Competitive rates · - Benefits available when you work 25 hours per week-including medical, dental, vision and more · - Paid time off · - Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry · **Who We A ...
-
Revenue Cycle Supervisor in Office
2 weeks ago
Neighborhood Outreach Access to Health (NOAH) Phoenix, United StatesNeighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of ca ...
Front Office Supervisor - Chandler, United States - Highgate Hotels
Description
Compensation TypeHourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location
Homewood Suites Chandler
7373 West Detroit StreetChandler, AZ 85226
Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.