Front Office Supervisor - Tempe, United States - Aloft Tempe
Description
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
Responds in a professional and courteous manner to guests by providing accurate and timely information and services.- Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
- Train, direct the work of, resolve issues, problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Experience:
Required
- 2 year(s): 2 years experience working as a guest service agent.
