- Responds to incoming phone calls from existing and potential MFS clients about MFS products.
- Processes a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.
- Resolves basic account problems and questions; initiates research on more complex problems by directing to appropriate work area for resolution.
- Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
- Maintains proper documentation of telephone calls and performs additional duties as requested.
- Interacts with other departments within the Service Center to resolve problems and answer questions.
- Associate's Degree or equivalent experience preferred
- 0-1+ year customer service experience preferred
- Strong communication and analytical skills
- Strong attention to detail and organizational skills
- General knowledge of Microsoft Office products preferred
- Employees in this role are required to be physically present in the office
- Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
- Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
- Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
- Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
- Life & Disability Benefits: Company-paid basic life insurance and short-term disability
- Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs
-
Guest Service Representative
6 days ago
Au Bon Pain Boston, United StatesThis position contributes to Au Bon Pain's success by ensuring ABP guest service and cafe standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging se Guest Service, Representative ...
-
Virtual Service Representative
1 week ago
Qonten Boston, United States**Virtual Service Representative** · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satis ...
-
Client Services Representative
1 week ago
NVA Boston, United StatesBack Bay Veterinary Clinic is passionate about building the ultimate bond and experience between pet parents and our veterinary team. Providing our companion animals with exceptional medical care is what sets us above the rest. · What we are looking for: · A Full-time Client Serv ...
-
Field Service Representative
1 week ago
Checkpoint Systems Boston, United States**Field Service Representative (Providence, RI)** · Providence, RI, United States · Full-time · **Company Description** · Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss pr ...
-
Customer Service Representative
1 week ago
NR Consulting Boston, United StatesJob Title: Customer Service Representative · Location: Boston, MA 02116 · Position Type: Contract with Possible extension · Duration: 2+ months · Overview : · Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyb ...
-
Client Service Representative
1 week ago
Daley and Associates Boston, United StatesClient Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
-
Customer Service Representative
1 week ago
Megalodon Management Boston, United StatesGrab your life preserver because we are creating some massive waves · in the business consulting industry this summer. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our clients success as w ...
-
Customer Service Representative
1 week ago
Everlight Solar Boston, United StatesEverlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representa ...
-
Customer service representative
1 week ago
Quality Forensic Solutions Boston, United StatesJob Description · Job Description Salary: $35-$45 · Job description · We're looking for friendly and helpful individuals to join our team as Remote Customer Service Representatives. Your main role will be to assist our customers over the phone, email, or chat, helping them with ...
-
Customer Service Representative
6 days ago
Consultive Strategy Group Boston, United StatesJob Description Job Description About Us:CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are looking f ...
-
Customer Service Representative
1 week ago
Consultive Strategy Group Boston, United StatesJob Description · Job Description · About Us: · CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are ...
-
Client Services Representative
1 week ago
Pierre Strand Boston, United StatesAre you looking for your next exciting career move in client services? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for youWe have a fantastic opportunity as a Client Services Representative, for ind ...
-
Patient Service Representative
1 week ago
nebhcareers Boston, United StatesJob Details **Patient Service Representative** · SHARE THIS AddThis Sharing Buttons **Category**: Administrative · **Department**: Office of Dr. Talmo · **Position Type:** Regular · **Shift:** Day Shift · **Hours Per Week:** Part time 24 hours per week · **FT/PT/PD:** Regul ...
-
Member Services Representative
1 week ago
Supreme Fitness Group Boston, United StatesSupreme Fitness Group - JobID: [Guest Service / Front Desk] As a Member Services Representative at Supreme Fitness Group, you'll: Assist members with their inquiries and concerns; Provide exceptional customer service by addressing and resolving issues promptly; Maintain accurate ...
-
Customer Service Representative
2 weeks ago
Megalodon Management Boston, United StatesGrab your life preserver because we are creating some massive waves in the business consulting industry this summer. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our clients success as we a ...
-
Member Services Representative
2 weeks ago
Supreme Fitness Group Boston, United StatesSupreme Fitness Group - JobID: [Guest Service / Front Desk] As a Member Services Representative at Supreme Fitness Group, you'll: Assist members with their inquiries and concerns; Provide exceptional customer service by addressing and resolving issues promptly; Maintain accurate ...
-
Client Service Representative
2 weeks ago
Zelis Healthcare Boston, United StatesThe Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are gre ...
-
Client Service Representative
1 week ago
Zelis Boston, United StatesPosition Overview: · The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helpin ...
-
Customer Service Representative
2 weeks ago
Atlantic Group Boston, United StatesA leading insurance company in downtown Boston is looking for a customer-oriented service representative. This person must be able to work onsite 3 days a week. It is a contract position with the potential to convert to a full-time employee. This is an excellent opportunity to sp ...
-
Guest Service Representative
1 week ago
Au Bon Pain Boston, United StatesThis position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environme ...
Client Service Representative - Boston, MA, United States - MFS Investment Management
Description
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.MFS Investment Management is seeking multiple Client Service Representatives to form a class, who will be responsible for responding to incoming telephone inquiries from various MFS clients and provide general product knowledge about financial and non-financial transactions. This position provides an excellent training program to start, with the opportunity for advancement after six months.
WHAT YOU WILL DO
At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.
What we offer:
MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting .
If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at or email for assistance.
MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document and Pay Transparency Nondiscrimination Provision , linked for your reference.
