Field Service Representative - Boston, United States - Checkpoint Systems

Checkpoint Systems Boston, United States

3 weeks ago

Description

**Field Service Representative (Providence, RI)**

Providence, RI, United States

Full-time

**Company Description**

Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shoppers experience. Our intelligent retail solutions are built upon 50 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf. Our customers include many of todays top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores. Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.

EEO AAP Employer/Vet/Disabled

Drug Free Workplace

**Job Description**

**Position Summary**

The Field Service Representative is responsible for installing and repairing all Checkpoint ID systems, training customers on the use of systems, and completing on-site surveys as required.

**Job Responsibilities**

Installs and maintains Checkpoints products and systems.

Maintains accurate parts inventory.

Maintains daily requirements for documentation, SAP system updates and timely communications.

Practices safety procedures and incorporates safety standards into all activities.

Trains customers on the use of systems.

Works with internal services department to ensure service and installation standards and responsiveness are met.

Interfaces with customers to resolve installation and service issues.

Provides site surveys, photos and related documentation for sales/services as required.

Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.

Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.

Other duties as assigned by manager

**Qualifications**

**Education**

2 year AA degree or BSET in electronics, equivalent military training or industry experience.

**Experience**

Experience with electronic test equipment and digital meters

Hands-on experience EAS

Hands on experience with RFID a plus

**Knowledge, Skills, & Abilities**

Network Certification a plus.

Valid drivers license in current state of residence.

Ability to read and understand blueprints and technical documentation.

Understanding of customer requirements.

Computer proficiency (Word, Excel, e-mail).

Strong verbal and written communication skills.

Attention to detail and proven ability to produce quality work.

Ability to work independently and in a team environment.

Ability to communicate technical issues and corrective actions to customers.

Strong problem solving and customer service skills

Ability to lift at least 60 lbs and 25 lbs overhead.

Ability to operate a circular saw to cut floors for wire routing.

Ability to work on lifts, ladders and new and existing construction sites.

Ability to travel for service or installation projects %).

A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight stays

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

Field Service Representative (Providence, RI)

Providence, RI, United States

Full-time

Guest Service Representative

2 weeks ago

Au Bon Pain Boston, United States

This position contributes to Au Bon Pain's success by ensuring ABP guest service and cafe standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging se Guest Service, Representative ...
Registration Services Representative

1 week ago

Partners Healthcare System Boston, United States

About Us · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass Ge ...
Virtual Service Representative

3 weeks ago

Qonten Boston, United States

**Virtual Service Representative** · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satis ...
Customer Service Representative

3 weeks ago

Megalodon Management Boston, United States

Grab your life preserver because we are creating some massive waves · in the business consulting industry this summer. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our clients success as w ...
Virtual Service Representative

3 days ago

Qonten Boston, United States

**Virtual Service Representative** · - · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully sa ...
Client Services Representative

3 weeks ago

Pierre Strand Boston, United States

Are you looking for your next exciting career move in client services? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for youWe have a fantastic opportunity as a Client Services Representative, for ind ...
Customer Service Representative

3 weeks ago

NR Consulting Boston, United States

Job Title: Customer Service Representative · Location: Boston, MA 02116 · Position Type: Contract with Possible extension · Duration: 2+ months · Overview : · Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyb ...
Client Service Representative

3 weeks ago

Daley and Associates Boston, United States

Client Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
Customer Service Representative

4 days ago

Circle K Stores, Inc. Boston, United States

Store : 1 Sunderland Rd, Whately, Massachusetts 01093 · Availability - Shift/DaysFlexible Availability · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
Customer Service Representative

3 weeks ago

Atlantic Group Boston, United States

A leading insurance company in downtown Boston is looking for a customer-oriented service representative. This person must be able to work onsite 3 days a week. It is a contract position with the potential to convert to a full-time employee. This is an excellent opportunity to sp ...
Guest Service Representative

3 weeks ago

Au Bon Pain Boston, United States

This position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environme ...
Customer Service Representative

4 days ago

Polly Boston, United States

Customer Service RepresentativeJob OverviewCustomer Service RepresentativeJoin team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Service team who ...
Customer Service Representatives

4 days ago

Boston Public Schools Boston, United States

Boston Public Schools seeks Customer Service Representatives - Transportation Department Reports To: Customer Service Team Leads Position Type: Temporary Position (Potential to stay on Long Term) Start date: July 1, 2024 OVERVIEW: The Boston Public Schools is the largest school d ...
Customer Service Representative

3 weeks ago

Dedham Savings Boston, United States

At Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn't have made ...
Client Service Representative

2 weeks ago

Daley and Associates Boston, United States

Client Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
Customer Service Representative

2 weeks ago

Everlight Solar Boston, United States

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representa ...
Customer Service Representative

2 weeks ago

Consultive Strategy Group Boston, United States

Job Description Job Description About Us:CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are looking f ...
Customer Service Representative

3 weeks ago

Consultive Strategy Group Boston, United States

Job Description · Job Description · About Us: · CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are ...
Member Services Representative

6 days ago

Supreme Fitness Group Boston, United States

Supreme Fitness Group - JobID: [Guest Service / Front Desk] As a Member Services Representative at Supreme Fitness Group, you'll: Assist members with their inquiries and concerns; Provide exceptional customer service by addressing and resolving issues promptly; Maintain accurate ...
Registration Services Representative

2 weeks ago

Partners Healthcare System Boston, United States

About UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass Gener ...