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    Front Desk Staff - Miami, United States - Crew Life at Sea

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    Description

    Job Description

    Job Description

    Key Responsibilities:

    Greet guests in a friendly and professional manner, providing a positive first impression onboard the cruise ship

    Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently

    Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed

    Maintain a clean and organized front desk area, ensuring all supplies are stocked and equipment is functioning properly

    Collaborate with other departments to ensure a seamless guest experience

    Handle cash and credit card transactions accurately and in accordance with company policies

    Maintain knowledge of ship activities, services, and amenities to assist guests with their needs

    Follow all safety and security procedures to ensure the safety of guests and crew members

    Perform other duties as assigned by the Front Desk Manager

    Requirements:

    High school diploma or equivalent

    Previous experience in a customer service or hospitality role preferred

    Strong communication and interpersonal skills

    Ability to remain calm and professional in high-pressure situations

    Excellent organizational and multitasking abilities

    Proficient in Microsoft Office and reservation systems

    Must be able to work a flexible schedule, including evenings, weekends, and holidays

    Must be able to pass a background check and obtain necessary travel documents


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