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    Solution Architect - San Jose, United States - TikTok

    TikTok
    TikTok San Jose, United States

    6 days ago

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    Description
    About the team

    The mission of the international e-commerce CRM platform is to create a rich and high-quality e-commerce platform ecosystem through productized platform capabilities.

    It builds a reliable, flexible, and intelligent CRM operation platform for account managers of various countries and industries, providing large-scale operation, one-stop operation solutions, and intelligent tools, thereby improving the efficiency of e-commerce operations, and is also responsible for the business goals of customer growth.

    Responsibilities- Based on business scenarios and product requirements, design solutions reasonably using the functions and open capabilities of the CRM platform;Integrate CRM upstream and downstream systems, identify integration and architecture pain points, and design the best solution based on business and system best practices;- Monitor and analyze product data, establish and observe indicators such as coverage, usage rate, ease of use, and satisfaction of each module, discover, analyze, and improve product usage pain points, and promote the continuous improvement of CRM platform functions and enhance user experience;- Collaborate with production research and cooperation departments to conduct in-depth exploration of business departments in business analysis and diagnosis scenarios, carry out thematic analysis, provide decision-making and business support for product iteration, and explore optimization factors to continuously improve the "intelligence" of CRM products.- Based on project requirements, propose technical solutions and ensure the successful implementation of solutions; in the project implementation, be able to formulate a project schedule according to the implementation documents and execute it; maintain communication with partners, internal and external customers.


    Who we are looking for- Excellent business understanding ability, able to reasonably abstract and split business logic, form and implement solutions.- Proficient in at least one mainstream programming language, framework and related ecosystem for server-side (such as C/C++/PHP/Java/Golang, ;- Possessing good communication, collaboration, problem-solving and analytical skills, able to communicate and collaborate across multiple departments and teams to solve complex problems;- Sensitive to data, possess good logical thinking and data analysis skills, and be good at using data analysis to improve business;- Experience with Salesforce/Dynamic365/hubspot/Klaviyo is preferred; experience with sales enablement/internal efficiency products is preferred.
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