- Provides leadership and oversight for all areas of residential services, which includes but is not limited to, conducting regular on-site visits to monitor the provision of services to persons served and provide support to direct support professionals.
- Directly supervises a professional team who is responsible for daily program operations, development, implementation and monitoring of IP's and the overall quality of residential services.
- Develops, implements and monitors an annual expenditure management plan and modifies as needed to ensure a balanced budget.
- Develops and implements an annual marketing plan to maintain and improve census and expand services.
- Supervises the completion and submission of all Service Funding Plans and Admission process.
- Provides input and assistance to the Chief Operating Officer, in conjunction with other Directors.
- Provides supervision and assistance in the development of new and existing residential services.
- Participates in the development and implementation of Agency policies and procedures.
- Develops and implements operational procedures for the Department to ensure efficient and effective daily operations.
- Develops and implements tools to assess program effectiveness, regulatory compliance and consumer satisfaction.
- Ensures timely data entry for performance metrics and develops, monitors and modifies action plans to accomplish established goals.
- Participates in development and implementation of the Agency Strategic Plan
- Provides for the management of crisis situations including a natural disaster, a behavioral or medical emergency, or any unplanned situation requiring immediate intervention.
- Reviews select investigation reports and ensure corrective actions are taken.
- Reviews all survey reports and approves plans of correction for OHCQ.
- Develops strong community support through a positive internal and external public relations and advocacy program.
- Keeps the staff informed and seeks ideas for improvement through staff meetings incorporating these ideas into the continuous Quality Improvement Plan.
- Provides supervision and assistance to administrative personnel in carrying out their job responsibilities.
- Conducts regular staff meetings to ensure timely and appropriate departmental communications and maintains records of same.
- Participates in the Programs and Services Committee on a quarterly basis.
- Conducts constructive staff performance appraisals, and ensures valid and timely completion of all evaluations in accordance with Agency policies and procedures.
- Participates in the recruitment and hiring process for select positions within the Department.
- Ensures ongoing staff development, timely completion of staff training requirements as determined by Agency policy and individualized initiatives to encourage retention and staff growth.
- Works cooperatively and effectively with others including all staff, supervisors, administrators, co-workers, customers, vendors and the public and ensures staff responsiveness.
- Uses technology for the completion of specified job duties.
- Attends work regularly according to assigned work schedule and in accordance with Agency policy.
- Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors and the public.
- Follows instructions and abides by Agency policies and procedures.
- Assumes other duties, responsibilities and special projects as needed.
- Attends and participates in inservice training, staff meetings and other activities to facilitate professional development.
- Works cooperatively and effectively with Agency volunteers maximizing the volunteers' experience while meeting the needs of individuals served and the programs.
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through "Tickets at Work"
- Discounts on Verizon mobile service
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Director of Residential Services - New Castle County, United States - Chimes
Description
Join Chimes - and go further to help others go far Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates.
This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
Salary:
$100,000
PRIMARY JOB FUNCTION(S):
SECONDARY FUNCTION(S):
EDUCATION:
Master's degree in Business Administration or Human Services field preferred.
EXPERIENCE:
Five years of experience directing a large department with corresponding operational and fiscal responsibilities. Experience directing and managing a community service program preferred.
Must have a car and an acceptable driving record as determined by criteria established by the Agency's insurance carrier and by Agency policy.
NOTE:
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.
What's in it for you?Total Rewards (For Full-Time Employees = >30 hours/week):
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:
#cdv302
