Community Manager - Wilmington, United States - Abode Communities

Description

Company Description:

Abode Communities is a regional non-profit architectural, real estate development and property management firm. Abode Communities Property Management manages 39 multifamily residential communities serving some 6,200 low-income people throughout California.

The organization, with a 98% portfolio-wide occupancy rate, offers a full range of professional services to ensure our residential portfolios, and housing portfolios of similar community development organizations, remain physically solvent and in compliance with regulatory requirements.

Property management staff members go above and beyond to ensure each property managed becomes a pillar within its community.

This is accomplished through the creation of vibrant, connected spaces that support each resident's emotional, physical and financial ability to thrive.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Property Management

• Collect rents and maintain computer records according to Abode Communities' procedures.
• Process rent adjustments in accordance with established procedures.
• Maintain compliance with Low-Income Housing Tax Credits by assuring all files are accurate and audited.
• Monitor expenses to ensure spending is within budgetary guidelines.
• Monitor and provide explanation of monthly variances for the property's budget.
• Post charges associated with work orders, late charges, etc. by entering them in computer and generating notices for residents.
• Followup delinquent accounts and pursue collections in accordance with established procedures.
• Promote Housing First principles by proactively working with tenants and supportive service staff to assure tenants are able to maintain their housing.
• Establish and maintain a waiting list per established procedures, ensuring that there are four applicant households per unit. If required, work with the appropriate referral agencies to ensure waiting list is maintained.
• Proactively market all units to lowincome eligible households. If required, maintain regular communication with the appropriate referral agencies to ensure that eligible household applicants are available.
• Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
• Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
• Complete rental agreements.
• Make daily deposits, if appropriate.
• Prepare reports in accordance with established procedures.
• Complete movein and moveout reports, and send movein and moveout packages to Regional Property Supervisor for filing and disbursement of security deposits.
• Address resident concerns in a timely professional manner. If appropriate, this should be done in collaboration with the service provider.
• Document and report all issues to Regional Property Supervisor and management, as appropriate.
• Send/post all notices regarding compliance of rules and regulations when a violation occurs.
• Issue purchase order numbers and track purchases from order through invoice utilizing Abode's online purchasing system.
• Review invoices for correctness, accuracy, and proper coding.
• Complete and submit incident reports for all unusual events, especially those that may involve injury or damage.
• Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures.

Staff Supervision

• Train or assist in training other site personnel, if needed.
• Prepare and review performance appraisals and discuss with subordinates as appropriate.
• In collaboration with the Regional Property Supervisor, counsel employees regarding job performance and document in accordance with established procedures.
• Recommend disciplinary action, as needed.
• Assist and coordinate functions to assure a safe and productive work environment.
• Promote Abode's mission and strategic plan by writing objectives into staff performance plan, if needed.

General Repair and Maintenance

• Oversee maintenance of the buildings, sites and community space to assure they are clean, inviting and safe.
• Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate.
• Oversee all work associated with the upkeep and maintenance of the grounds.
• Ensure all vacant apartments are cleaned immediately and made ready for showing and occupancy within six days after moveout.
• Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
• Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
• Conduct daily property inspections, including movein, houseke