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    Client Care Coordinator - Arlington, United States - Home Care Assistance of Arlington

    Home Care Assistance of Arlington
    Home Care Assistance of Arlington Arlington, United States

    3 weeks ago

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    Description


    The Client Care Coordinator delivers on our mission to change the way the world ages by making positive, powerful impacts on families.

    As Client Care Coordinator, you will be expected to work closely with our team on all caregiver and client activity including caregiver applicant screening, interviewing, hiring, caregiver development and retention, service delivery, client relationship management, and client acquisition.

    In addition, you will be responsible for our consistent and high-quality service delivery, professionalism and the accuracy of our care records and the direct management of our caregiver team.

    As Client Care Coordinator, you will function as a hands-on Manager with a focus on supervising caregivers, managing schedules, scheduling Clients and ensuring delivery of HCA's brand of premium client care.

    The Client Care Coordinator will ensure the satisfaction of new and existing Clients by supervising and coaching care teams to use our Balanced Care Method which promotes healthy nutrition as well as mental and physical activities using the Cognitive Therapeutics Method, and Hospital to Home Care services to provide premium level services.

    You will take a hands-on approach and coordinate with our team to execute the responsibilities outlined below and .In sum, you will screen, interview, hire, train, coach and schedule caregivers and coordinate with a team of internal staff and external vendors and senior health care partners as well as client care duties as assigned.

    MUST LIVE in Arlington, Grand Prairie, Mansfield or close surrounding areasJob Benefits:
    Competitive payAccess to earned wages prior to pay dayPaid Time Off401KHealth BenefitsMake a difference in a senior's lifeApply today - seeking an Client Care Coordinator to join our team

    Job Responsibilities:

    Recruiting, interviewing, screening, and hiring new caregivers in accordance with our Employee Hiring ProceduresUnderstanding our Caregiver Policies and Procedures and conducting Caregiver Orientation and ongoing re-orientation/training sessionsManaging our Caregiver Team, responding to requests, providing leadership and support where needed, ensuring that caregivers are complying with our policies and procedures, and manage our client and Caregiver schedules as well as master timesheetsSupporting the Client Acquisition process with Caregiver matching (ensure there is a personality/skill/experience fit between our Caregivers and the client), Caregiver interviews, and Caregiver introductions/in-home trainingEnter Intake Calls into WellSky and convert them into assessment appointments by asking prospects the right questions to learn about their situation, addressing their questions about our services, and providing information about our differentiatorsMaintaining all paper and electronic client and caregiver files to DADS/HHS standards to ensure HIPAA standardsMaintaining our operating margins and Caregiver wage scales and ensuring compliance with any applicable labor or home care regulationsConducting in-home visits and check-ins to ensure the accuracy and consistency of our services and to address any emergencies or care needs that may ariseCommunicating in a professional manner with our caregivers, clients, and their families when applicable to ensure a positive and successful relationshipProvide supportive counseling to and conflict resolution with clients and family members; serve as an advocate for the well-being of the client
    Provide after-hours support for our clients and Caregivers (including evenings and weekends) - this support may include email, telephone, shift coverage including hourly and live in clients/and or home visitsConducting and assisting with marketing eventsEnsuring our operations are compliant with all local regulations and Home Care Assistance policies and procedures.

    This includes the proper documentation of applicant, employee, and client processesBe in compliance and understand the Home Care Assistance Policy Manual
    Perform other duties as assignedJob Qualifications:

    WellSky Home Care Software experience or similar highly preferredCNA/ in-home care experience highly preferredBachelor's/Associate's degree preferredExperience in Customer ServiceStrong computer skills including Microsoft Office programsAbility to work under pressure and manage multiple demands in a timely fashionExcellent written and verbal communication skillsManagement experienceStart your rewarding career with Home Care Assistance today.

    Apply nowHome Care Assistance of Arlington's main office is in Arlington. We service clients in Arlington, Irving and the surrounding areas. This position may require travel to one or more of these areas.


    Work RemotelyNoJob Type:
    Full-timeSalary: From $45,000.00 per yearBenefits:Paid time offSchedule:Day shiftMonday to FridayWeekends as neededExperience:caregiving: 5 years (Preferred)

    Work Location:
    In person
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