Patient Care Coordinator - Bethesda, United States - Global Solutions Network Inc
Description
Global Solutions Network (GSN), a federal government contracting firm, presents this _full time, long-term_ position supporting GSN's customer at the National Institutes of Health (NIH).
This position provides a competitive salary and comprehensive benefits._ If interested, please provide an up-to-date resume._
Responsibilities.
- Coordinates the recruitment, scheduling, travel and admission of research study participants.
- Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators.
- Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.
- Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.
- Assess unique participant needs prior to visit and address needs with clinical team (i.e. interpreting services, assistive devices, isolation etc.).
- Distributes recruitment materials.
- Distribute patient recruitment and communication materials.
- Acts as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems and concerns to appropriate staff members.
- Triage questions to appropriate personnel in the team as necessary.
- Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous longterm basis.
- Explains policies and procedures to participants and refers them to appropriate staff.
- Stay current on Clinical Center and Institute communications. Updates participant resources and educational materials related to their visit as needed based on these communications.
- Keep participants informed of Clinical Center and NIH campus changes affecting their visit.
- Collates, enters and maintains data collected on participants.
- Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.
- Review medical records to collect relevant clinical data.
- Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.
- Create reports/spreadsheets for tracking and scheduling of protocol patients.
- Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.
- Coordinates new patient referrals by obtaining pertinent information and forwarding it for review.
- Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
- Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.
- Communicate with appropriate staff about intake and materials and submission of materials for review.
- May assist in preparing credentialing packages.
- Perform Quality Assurance reviews on credentialing records.
- Monitors workflow and administers and revises processes to maintain and improve operations.
- Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.
- Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
- Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
- Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families and staff.
- Participate in training other clinical staff on clinical operations.
- Participate in quality improvement initiatives and maintenance of SOPs.
- Mentors and trains staff on patient recruitment and coordination processes and procedures.
- Assesses organizational need and develops training programs to improve accuracy and performance of patient coordination processes and procedures.
- Develops training materials, job aids and instructions for use by patient coordinators.
- Mentors and coaches patient coordinators.
Qualifications.
- Associates Degree
- Travel arrangement experience
- Knowledge of clinical protocols and medical terminology
- Strong organizational skills with the ability to successfully manage competing priorities
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