Front Desk Agent - Greenwood Village, United States - CSM Corporation

CSM Corporation Greenwood Village, United States

3 days ago

Description

** Front Desk Agent**

**Job Category****:** Front Office **Requisition Number****:** FRONT004747 Showing 1 location **Job Details**

**Description**

The Front Desk Agent at the Courtyard by Marriott is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations while adhering to the companys standards of quality and professionalism.

Responsibilities:

Anticipate and respond to guests in a friendly and positive manner

Provide the highest level of service

Process check-ins and check-outs, verify billing, create reservations, and process special requests

Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary

Understand and follow the company guest service recovery program

Follow proper selling techniques and ensure strategies are utilized to maximize room revenues

Monitor room availability, follow restrictions, and all booking policies and procedures

Drive sales and maximize revenue by up-selling rooms and amenities

Follow company procedures when handling cash and processing financial transactions

Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

Produce required volume of work by planning, organizing and prioritizing work duties

Adhere to company general work rules, department procedures and company policies

Attend all required department and hotel meetings

Maintain a clean and safe work area in compliance with company, brand, local, state and federal regulations

Follow all company procedures for guest/associate incidents

Maintain knowledge of hotel emergency procedures

**Education:** High school diploma or GED required

**Experience/Knowledge/Skills/Abilities:**

1+ years prior guest service experience required preferably in a hospitality setting

Excellent verbal communication skills needed

Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment

Maintains predictable and reliable attendance

Ability to lift, push and pull up to 25 pounds on an occasional basis

Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Pay rate for this position is $15-$18.75 per hour.

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

*CSM Corporation is an equal opportunity employer that provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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