Hotel Front Desk Agent - North Adams, United States - Hotel Downstreet

Hotel Downstreet

Verified Company

North Adams, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Benefits

401K retirement program with employer match
You work hard and deserve time to unwind and relax. That's why we offer paid time off including vacation days, personal days and holidays
Hotel discounts throughout Main Street Hospitality's hotel portfolio
Career development, child reimbursement and more

Responsibilities

Perform all checkin and checkout tasks
Manage Online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Qualifications

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Willingness to work at peak hours, which may include evenings, holidays, and weekends.
Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, coworkers, guests, and other parties
Very selfconfident and mature; able to manage systems, employees, and demanding guests
Extremely selfsufficient with good analytical, administrative, and problemsolving skills
Good discretion and independent judgment in evaluating data and determining courses of action
Ability to interpret, and implement management policies or operating practices
Good selfdiscipline with an ability to complete tasks independently
Ability to manage multiple tasks, issues, coworkers, and guests in stressful situations and take responsibility in a professional manner
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law_