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Englewood

    Part Time Front Desk Agent - Englewood, United States - CSM Corporation

    CSM Corporation
    CSM Corporation Englewood, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Responsibilities:

    • Anticipate and respond to guests in a friendly and positive manner
    • Responsible for providing the highest level of service
    • Process check-ins and check-outs, verify billing, create reservations, and process special requests
    • Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
    • Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
    • Understand and follow the company guest service recovery program
    • Follow proper selling techniques and ensures strategies are utilized to maximize room revenues
    • Monitor room availability, follow restrictions, and all booking policies and procedures
    • Drive sales and maximize revenue by up-selling rooms and amenities
    • Follow company procedures when handling cash and processing financial transactions
    • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
    • Produces required volume of work by planning, organizing and prioritizing work duties
    • Adhere to company general work rules, department procedures and company policies
    • Attend all required department and hotel meetings
    • Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
    • Follow all company procedures for guest/associate incidents
    • Knowledgeable of hotel emergency procedures

    Education: High school diploma or GED required
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