Customer service representative - Benton Harbor, United States - Randstad

Randstad Benton Harbor, United States

4 weeks ago

Description

Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? We are currently seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. This position requires you to be on site at the call center located in Benton Harbor, MI Monday - Thursday, with the option to work from home on Fridays. As a Customer Service Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email or other technology for Whirlpool Consumer Services. The pay for this position is $14.50 per hour (pay not negotiable; not dependent on experience). Daily responsibilities include taking inbound calls, helping consumers resolve issues, providing basic troubleshooting information, and scheduling service while ensuring consumers are fully satisfied when the call is completed. Whirlpool offers a great work schedule with the hours of operation being Mon-Fri 8a-6p, no weekends, and 6 observed holidays. This is a temp to hire position that could potentially lead to opportunities for career growth and advancement.

salary: $ $14.5 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed.
Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership
Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include logging in and out, time off requests, and ensuring timecard accuracy
Earn commission with the sales of extended service plans and accessories
Multitasking while using different systems and technologies

Minimum Requirements:

1 year of customer service required / 1 year of call center preferred
High School Diploma or GED equivalent
Ability to work 40 hours per week
Must be willing to submit to a background check and drug screen

Thanks for taking the first step in starting your career with Whirlpool, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email.

Skills

Active Listening

Telephone Etiquette

Call Center Support

Interpersonal Sensitivity

Customer support

Empathy

Customer Service

Customer Relations

Basic Computer Skills

Basic Software Skills

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Customer Service Representative

1 week ago

The Wood Companies Benton Harbor, United States

To assist and facilitate the flow of orders between sales, customers, planning and manufacturing. Job Responsibilities: Ensure all sales orders are processed accurately and in a timely manner based on client requirements. Coordinate and follow up wit Customer Service Representati ...
Customer Service Representative

2 weeks ago

The Wood Companies Benton Harbor, United States

Job Description · Job Description1st Shift Customer Service RepresentativeHours: Mon-Fri 8am-5pm with one hour for lunch or Mon-Fri 8:30am-5pm with half hour lunchJob Summary: To assist and facilitate the flow of orders between sales, customers, planning and manufacturing. Job R ...
Customer Service Representative

4 weeks ago

Vomela Transportation Group Benton Harbor, United States

Job Description · Job DescriptionThe Vomela Transportation Group has an exciting opportunity for a Customer Service Representative to join our team. This position will be responsible for serving as the inside portion of the sales team for the Transportation Group, processing prop ...
Customer Service Representative

3 weeks ago

Vomela Specialty Company Benton Harbor, United States

Job Description · Job DescriptionThe Vomela Transportation Group has an exciting opportunity for a Customer Service Representative to join our team. This position will be responsible for serving as the inside portion of the sales team for the Transportation Group, processing prop ...
Sales representative field service

3 weeks ago

ZephyrTech Coloma, United States

WHAT WE EXPECT · Systematic consulting and support of existing customers, while consistently expanding market share · Development and implementation of strategies for the further development of our own sales territory · Support in optimizing process flows for our customers, e. ...
Customer Service Representative

4 weeks ago

Circle K Harbor City, United States Full time

Store : 1150 W Pacific Coast Hwy, Harbor City, California 90710Availability - Shift/Days · Flexible AvailabilityCustomer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun ...
Customer Service Representative

3 weeks ago

Apex Innovations Galien, United States

Following this maxim, we manufacture bakery technology for the global market at two locations in Germany. Whether it's rolls, croissants, hearty bread or delicate toast - whatever you enjoyed for breakfast today, it likely came into contact with one of our products. · Our core co ...
Customer Service Representative

3 weeks ago

Mosquito Squad Benton Harbor, MI Benton Harbor, United States Part time

**BHM - Customer Service Specialist - Short-term Project - Part-time** · We are **Mosquito Squad**, a fast paced and quickly growing company looking for a highly motivated, energetic and reliable person. This is a seasonal (April to mid-October, weather permitting) position in ou ...
Remote Customer Service Representative

3 weeks ago

Randstad North America, Inc. Benton Harbor, United States

We are seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. As a Customer Service Representative, you may support our tra Customer Service Representati ...
customer service representative

2 weeks ago

Family Dollar Coloma, United States

Family Dollar - 248 N PAWPAW ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
Part-time Customer Service Representative

1 week ago

Red Apple Air Harbor City, United States Part time

Red Apple Air is looking for a Admin/Customer Service Rep to join our Team. Most importantly we are looking for a leader. We don't need years of experience, but we need a great winning attitude, good communication skills, problem solving, and a strong desire to learn. Honesty and ...
Patient Services Representative

2 days ago

Corewell Health Coloma, United States

Job Summary · Provides clerical support in complex matters to assist in the delivery of quality health care services. · Essential Functions · Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. · ...
Patient Service Representative

1 day ago

Corewell Health Watervliet, United States

About Lakeland Watervliet Hospital · Corewell Health Watervliet Hospital is a 49-bed hospital serving northern Berrien and western Van Buren counties with primary and specialty care. The hospital provides general community hospital services, including emergency care, acute inpati ...
Cage Service Representative

1 week ago

Four Winds Casino Dowagiac, United States

SUMMARY: · Responsible for balancing various bank drawers within the Guest Service area of the Finance Department, maintaining accuracy throughout all phases of the balancing process; promoting the success of the player's club by assisting guests through the membership process, ...
Lead Cage Service Representative

2 weeks ago

Four Winds Casinos Dowagiac, United States Full time

SUMMARY: · Responsible for furnishing Cage Service Rep in the Guest Service area of the Finance Department and Gaming Department employees with currency. The Lead Cage Service Rep will assist in the guest's financial needs, Play's Club membership, and promotional giveaways. · E ...
Client Service Representative

2 weeks ago

Korhorn Financial Group Inc Granger, United States

Job Description · Job DescriptionPosition Mission Statement · To fulfill KFG's mission of educating, advising and serving with character and integrity by providing timely, considerate and professional service insurance clients. To build trust with insurance clients and team membe ...
Patient Services Representative

3 weeks ago

Corewell Health Stevensville, United States

Job SummaryProvides clerical support to assist in the delivery of quality health care services.Essential Functions+ Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.+ Performs clerical functions, including, b ...
Lead Cage Service Representative

1 week ago

Four Winds Casino Dowagiac, United States

SUMMARY: · Responsible for furnishing Cage Service Rep in the Guest Service area of the Finance Department and Gaming Department employees with currency.The Lead Cage Service Rep will assist in the guest's financial needs, Play's Club membership, and promotional giveaways. · E ...
Restoration Supervisor

2 weeks ago

SERVPRO of Berrien County Benton Harbor, United States Full time

Servpro of Berrien County is hiring a Restoration Supervisor · Benefits · Servpro of Berrien County offers:Competitive compensation · Superior benefits · Career progression · Professional development · And more · As the front-line representative of the SERVPRO brand, the Restorat ...
Customer Service Representative

2 weeks ago

EDCOAT LLC New Carlisle, United States

The Customer Service Representative is a key member of the EDCOAT Customer Service team. This full-time position is based in New Carlisle, IN and reports to the Divisional Controller. This is a position with normal working hours of Monday to Friday between 8:00AM - 4:30PM. Some w ...