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Client Service Manager II - Santa Fe, United States - Arthur J. Gallagher & Co.
Description
** Client Service Manager II - Premier Personal Lines**
****
New Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
The Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of Premier Personal Lines accounts within a Hub. This role reports directly into either the Hub Client Service Director or the Premier Client Service Supervisor. The Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJGs value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
Essential Duties:
Successfully and profitably manages an assigned group of client accounts
Builds relationships with existing clients by providing exceptional ongoing customer care
In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality and timely manner
Secures existing business and drives the sale of additional services and lines of coverage
Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers
Resolves issues quickly in a manner thats appropriate for both the client and the Branch
Establishes effective relationships with markets, knowing which markets to use for certain risks, etc.
Manages to defined service timelines and processes
Leverages systems, services and resources to execute work as effectively and efficiently as possible
Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available
Leads appropriate resources to address the clients risk management needs
Escalates issues to Client Service Director or Client Service Supervisor as appropriate
Coaches Client Service Associates through continuous learning, honest feedback, and strong talent development
Executes on best practices, processes, leveraging existing systems and shared services
Conducts periodic audits to ensure compliance to standards and service levels; Consistently adheres to service timelines and professional standards
Communicates with carriers
Supports other Branches and/or Regions as needed
Maintains complete and accurate client and policy data and documents within the Gallagher systems
Manages a book of business focused on retention and driving the sale of additional services and lines of coverage.
Required:
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Property & Casualty Insurance License.
Proficiency in Microsoft Office.
Desired:
Bachelor's degree with 3+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience
Producers license
Able to travel up to 25% of the time
Strong written and verbal communication skills
Proficient in using technology as a tool to maximize productivity and quality
Previous experience managing client relationships
Insurance knowledge P&C experience preferred
U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
*Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.*
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Additional Information
? Santa Fe, New Mexico, United States
???? Client Service/Account Management
? Requisition #: 84569
