Jobs

    Service Manager - Greensboro, United States - Linder Industrial Machinery

    Linder Industrial Machinery
    Linder Industrial Machinery Greensboro, United States

    4 weeks ago

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    Description

    Job Summary:
    Responsible for the efficient, profitable and safe operation of the service department.


    Responsibilities:

    • Maintain staffing at proper levels in relationship to current market
    • Evaluate performance of service department against stated goals, budgets, customer reviews and competitors
    • Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers
    • Perform periodic written evaluations for service technicians and staff as required
    • Ensure that necessary shop tools and equipment are available and maintained in good working order
    • Meet and exceed company goals as related to growth, efficiency, and safety
    • Review salary and compensation plan for service personnel and make recommendations for changes as appropriate
    • Prepare call reports, estimates and budgets as required
    • Evaluate work in process for accuracy and efficiency
    • Audit compliance of all federal, state and local regulations pertaining to the service department
    • Schedule weekly customer visits jointly with PSRs and/or equipment sales representative
    • Maintain good working relationship with other departments
    • Maintain on-going self-improvement via self-study, company and factory provided programs
    • Perform other tasks as requested by management

    Education/Experience/Skills:

    • High School diploma or GED and a minimum two years at Vocational or Technical School
    • Experience in industry; preferably in the service area
    • Proficient computer skills
    • Excellent interpersonal and communication skills
    • General knowledge of maintenance, repair, parts department functions, sales, and customer needs
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