Plumbing Service Manager - Greensboro, United States - Blaze Air & Plumbing

    Blaze Air & Plumbing
    Blaze Air & Plumbing Greensboro, United States

    1 month ago

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    Description

    Overview:

    Step into a pivotal leadership role with our dynamic team as a Plumbing Service Manager for Blaze Heating, Cooling, Electrical & Plumbing. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven track record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights

    What We Offer You:

    Pay Range: $75,000 - $150,000 / yr

    Benefits:

    • Weekly Pay + Performance Bonus
    • Company Vehicle and Gas Card
    • Medical, Dental and Vision Insurance
    • Paid Vacation
    • Paid Holidays
    • Profit Sharing
    • 401(K) w/match

    What You Will Do:

    • Strategically oversee departments performance to coach and support Managers and all reporting members for improvement
    • Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
    • Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
    • Must address escalated customer issues and ensure effective and long-term problem resolution
    • Monitors and acts on the departments projected and forecasted performance goals to achieve or exceed expectations
    • Provides regular feedback to Operation Manager on departments performance
    • Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
    • Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
    • Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
    • Maintains an overall positive culture and team morale while ensuring that every employee is living the companys core values for each individual they interact with
    • Updates knowledge by participating in educational opportunities at Frank Gay Services or individual training including reading professional publications
    • Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions

    What You Need:

    • At least 5 years of management experience, 3 years minimum managing midsize to large teams
    • Plumbing experience a plus.
    • Exceptional customer service skills
    • Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
    • Keen ability to work accurately, efficiently, and manage multiple tasks
    • Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
    • Must be familiar with using technology systems in an office environment.
    • Excellent oral and written communication, interpersonal, and presentation
    Responsibilities:

    What YOU will do:

    Daily management of high-volume service department, HVAC service technicians and staff

    Evaluate workload and schedule of service work in a way that best utilizes service technicians.

    Hire, lead, and train a team of techs on technical and sales knowledge.

    Knowledgeable on how to teach sales and new techniques.

    Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.

    Report on team performance.

    Properly and efficiently document all calls/jobs to the company's requirements

    Stay up to date on current technologies and new products in the field

    Qualifications:

    What YOU will bring:

    5+ Years residential HVAC experience, management experience preferred

    Strong organizational leadership skills to lead and grow a team of technicians.

    Strong technical background in diagnostic skills on all residential and light commercial equipment.

    Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.

    Great attitude, high energy, great communication skills, sales driven.

    Strong computer skills (word, excel, adobe, etc.)

    Valid drivers license and ability to pass background test and drug screen.

    Ability to handle heavy equipment and work outdoors

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