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    Account Manager - Wilmington, United States - Odessa

    Odessa
    Odessa Wilmington, United States

    1 week ago

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    Description
    Direct message the job poster from Odessa
    The Senior Account Managerserves as the primary relationship owner for an assigned group of client accounts. This role holds a high level of responsibility for maintaining customer satisfaction, customer retention, andoperational excellence.

    As a strategic member of the team, this individual will ensure clients derive maximum value from our services and product offerings, have the foresight to identify new revenue opportunities from existing accounts, and an in depth understanding of the clients' individual experiencesto prevent potential issues before they arise.

    You will report to the VP, Account Management and lead the charge in developing your own accounts.

    An ideal fit is someone who knows the perfect balance of inside sales paired with real, genuine customer relationship management.

    They also value working in an autonomous but collaborative environment.

    What you will do:
    Ownership of revenue targets and strategic direction for assigned portfolio
    Build strong and deep relationship with multiple levels of account stakeholders throughout the customer organization
    Identify and pursue white space for assigned portfolio with a focus on consultative selling and value creation for customers
    Pull strong opportunity pitches together and organize internal teams on brainstorming and storyboarding exercises
    Organize and coordinate Executive Business Reviews and other key discussions between executive management team and senior customer stakeholders
    Manage complex enterprise accounts with multiple delivery workstreams and day-to-day support activities
    Prepare and negotiate contracts for enhancements, products, and professional services with customer stakeholders
    Serve as the advocate of the customer, maintain customer pulse, and engage all necessary internal teams to assist with requests or resolution
    Assign priorities and drive direction based on customer feedback and/or based on the defined business process
    Document all communication clearly with customers and internal teams and ensure appropriate action items are assigned, understood and completed
    Utilize technical, domain and platform expertise to manage customer expectations by delineating between product bugs vs product enhancements
    Work closely with Delivery Managers on account strategy from delivery and satisfaction perspective
    Work alongside geographically disperse services & development teams to maintain understanding on delivery timelines and project status
    Articulate and manage report out on assigned portfolio to executive management team
    Work closely with Finance on billing set up and invoicing
    Manage customer activity with CRM tools for maximum efficiency and visibility
    Seniority level

    Seniority level

    Entry level
    Employment type

    Employment type

    Full-time
    Job function

    Job function

    Sales and Business Development
    Industries

    Software Development
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