Manager, Quality Data Support - Washington DC, United States - Zoetis Spain SL

Description

Manager Head of Microbiology page is loaded Sr. Manager Head of Microbiology

Apply locations US Remote US NJ Remote time type Full time posted on Posted Yesterday job requisition id JR Zoetis Reference Laboratories (ZRL) is currently seeking a full time veterinary clinical microbiologist to oversee the Microbiology Services for the national ZRL network of laboratories (multiple US locations).

Zoetis Reference lab is a division of Zoetis Global Diagnostics.

Responsibilities of this role will include medical oversight of the national Microbiology and Molecular services, including oversight of medical aspects of technician processes, training and execution, development and periodic review of SOPs, selection of/consultation on equipment and new innovations, and participation in the Quality Management System in order to deliver reliable, high-quality, medically accurate results to customers.

Some interpretation of microbiology results as well as consultation with ZRL colleagues and veterinarian customers is also expected.

The need for consultation and support of other ZRL departments and Global Diagnostics initiatives may arise periodically, including commercial activities, such as development and/or delivery of educational content to customers and sales associates.

A positive, constructive, collaborative, and forward-thinking approach is critical and the Head of Microbiology must be able to effectively participate in and sometimes spear-head cross-functional management initiatives.

The successful candidate will have strong leadership skills, a passion for supporting the veterinary community and an ability to be flexible and adapt in this rapidly changing industry.

Medical oversight of the Microbiology Service, ensuring that customers reliably receive medically accurate, high-quality results is the chief responsibility of this role.

This entails support of technician training, oversight of SOPs, participation in quality assurance initiatives, and advising stakeholder groups.

Quality/Medical leadership, Clinical Operations (responsible for managing personnel and execution of processes), Technical Operations (responsible for equipment management, building training programs, competency testing, and validations), Commercial (test menu, marketing materials, customer education) and Customer Success as needed and related to microbiology.

Maintain current knowledge of industry standards, Clinical Laboratory Standards Institute (CLSI) guidelines, other relevant professional organizations as warranted, the veterinary regulatory environment, and foster a culture of continuous technical improvement.

Active participation on the ZRL Medical Leadership Team, including contribution to strategic decisions that pertain to improvement, innovation, quality practices and internal and external promotion of the laboratory.

Liaise with customers, customer service, and other customer-facing stakeholders as medical subject matter expert when consulting on customer needs with a goal of improving processes and customer experience.

Support of cross-functional projects internal to ZRL and the Global Diagnostic organizations.

Assist in development of the microbiology team in conjunction with the clinical operational team, which may include cross-functional involvement in recruitment and hiring, periodic performance evaluation, professional development, and engagement in the clinical service.

Foster a positive, collaborative relationship within the microbiology team and between those team members, all ZRL colleagues, and Global Diagnostic colleagues.

Facilitate opportunities for continuing education, mentorship, and participation in laboratory improvement initiatives or other projects for technical colleagues, as appropriate.

Support standardization of equipment and processes relevant to microbiology and ensuring that all quality standards are met, including approach to and management of select agent identification, handling, and reporting.

Assist in growth and expansion of ZRL and the development and support of point of care microbiology as opportunities arise.

Participate in and contribute to the quality assurance program, new test suggestions, and new test validation across ZRL.
Participate in continuing education and other commercial events for our customers. The size and scope of these events is variable and can include local, regional, and national events.

Provide special project leadership and consultation for LIMS improvements, Quality Management System implementation, laboratory expansion, analysis of data metrics and resulting action items, etc., Consult on molecular testing best practices and coordination with subject matter experts at third party labs to ensure quality test results for ZRL customers.

May be asked to serve as primary medical lead/subject matter expert for development of in-network molecular testing (e.g., PCR).

Minimum 5 years of on-the-job experience in the veterinary microbiology field required
Experience managing or performing molecular testing preferred
PhD, masters degree or other advanced degree in related field preferred
Strong diagnostic skills in Veterinary Clinical Microbiology
Able to prioritize and work efficiently while subscribing to the highest quality standards
This position is remote, however periodical travel is required on occasion.
Able to work hours on a computer and tolerate computer screens, including for video conferencing.
Ability to effectively conduct phone calls and communicate in person.

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California) , (NJ Remote), (NY Remote), or (Washington).

This position is eligible for short-term incentive compensation.] [We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance.

Full timeRegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability.

Please contact Zoetis Colleague Services at .Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.

Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.

Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded.

In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Join Zoetis – and build your career with a global animal health company dedicated to serving veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.

Why Zoetis

Zoetis has more than 70+ years of experience in delivering innovative, high-quality products and services that support the human-animal bond and help to ensure a safe and sustainable global food supply.

At Zoetis, our purpose is to nurture our world and humankind by advancing care for animals while providing support for our colleagues, customers, and communities.

Hear from our colleagues from around the world as they share their purpose and what it means to work in animal health.

Our Core Beliefs are at the foundation of our culture, and we strive to create an environment where all colleagues feel valued and cared for and understand the important role we each play in embracing diversity, equity & inclusion to improve the quality of our innovation, collaboration and relationships

Supported by managers and the organization, colleagues are empowered to take on challenges and experiences that help them reach their career goals and aspirations.

At Zoetis, we are shaping the future of animal health.