Customer Service Representative - Peachtree City, United States - Signify Netherlands B.V.

Signify Netherlands B.V. Peachtree City, United States

2 weeks ago

Full time

Description

We're looking for a Customer Service Representative to join our Customer Service Team in Peachtree City, GA.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.

As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking new grounds in data analytics, AI, and smart homes, offices, cities and more

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Customer Service Representative, you'll be responsible for directly interfacing with customers (both internal and external) to handle a variety of requests as well as coordinating with internal functions (shipping, manufacturing, sales, marketing, engineering, etc.) to ensure the customer's needs are fully met. In addition to customers being assigned by territory, the individual in this role will be responsible for matching external Lighting professionals with their local agent representative in a traditional call center environment. The role requires an individual with a "service-oriented" mindset and able to take ownership for resolving issues and making it easy for customers to do business with Cooper Lighting Solutions.

We're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch

What you'll do

Speak directly with customers either by telephone, electronically or face to face.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Organize workflow to meet customer timeframes.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions including details of inquiries, comments complaints, and actions taken.

Your qualifications

High school diploma or equivalent / college degree preferred
Proficient knowledge of Windows Operating Systems and Microsoft Office.
Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums.
Strong work ethic, flexibility, and a desire to actively contribute to the group's success.

Must be legally authorized to work in the United States without company sponsorship.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you'll get in return...

Hourly Rat:$ $37.31 USD
Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.

See #SignifyLife through the eyes of our employees

We question, we seek, and we solve. Because building a better world means asking tough questions and pushing harder for answers. Together with our customers, we create solutions that build a better world.
See #SignifyLife through the eyes of our employees

Who we are

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We're operating in 74 countries with 32,000 people worldwide.

Concerning US based roles: Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender Identity, national origin, genetic information, creed, citizenship, disability, protected veteran, marital status, and any other protected characteristic protected by federal or state law, rule, or regulation. View the Know Your Rights: Workplace Discrimination is Illegal poster. As an equal opportunity employer, we are committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title 1 of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

#LI-DM1

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