- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
- Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
- Ensure adequate operational coverage; responsible for scheduling and manpower utilization
- Maintain a safe, dependable and consistent operation
- Conduct Agent observations
- Schedule and administer local training including new hire training
- Investigates and resolves operational issues as well as customer service issues
- Will be provided company uniforms and must adhere to uniform policy
- Participates on operational conference calls, station audits and prepares various reports
- Maintains records such as time and attendance, personnel files and performance
- Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
- Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
- Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
- Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
- Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
- Collaborate with the internal team to ensure a safe and on-time departure
- May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
- Minimum Age: 18
- High school diploma or GED equivalent
- Must possess a valid state drivers license; some license restrictions may prohibit a candidate from being eligible for this position
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
- Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
- Must be able to perform all duties in various weather conditions and time constraints
- Ability to read, write, fluently speak and understand the English language
- Possess the legal right to work in the United States
- A minimum of one year of customer service experience
- Some locations may desire previous airline experience including working knowledge of an airlines ticketing system and/or ramp operations
- Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
- Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
- In locations handling US mail, must be able to pass a US Postal Service background check
- This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidates history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
-
Customer Service Representative
1 week ago
Angel Rodriguez - State Farm Agent Springfield, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Customer Service Representative
2 days ago
Northern Tool Mfg. Co. Springfield, United States**Customer Service Representative Job Description**: · Our Company hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do ...
-
W.M.M.G LLC Springfield, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or, will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency. The best are genuinely ex ...
-
Sales Consultant Customer Service
2 weeks ago
Sapphire Technologies Grandview, IL, United States Freelance**Sales Consultant Customer Service (m/f/d) in Full or Part Time at Grandview, IL** · **Responsibilities**: · - Continuous development of sales and marketing strategies · - Support and consultation of existing customers · - Creation of customer offers and sales of premium pro ...
-
ZephyrTech Springfield, United StatesBardusch is an internationally successful service company that serves more than customers throughout Europe with a team of around 3,750 employees and provides workwear for approximately 1 million people. With our headquarters in Ettlingen and over 20 locations, we have a strong p ...
-
Customer Service at
1 week ago
The Soap Factory - Springfield Springfield, United StatesJob Description · Job DescriptionThe Soap Factory Springfield in Springfield, TN is looking for one customer service to join our strong team. Our ideal candidate is self-driven, punctual, and hard-working. · Benefits · We offer many great benefits, including weekly pay. · Respons ...
-
Customer Service
2 days ago
Steven Clark American Family Insurance Springfield, United StatesJob Description · Job DescriptionBenefits:Opportunity for advancement · Training & development · Benefits/PerksCompetitive hourly pay rate plus commission and/or bonuses · Paid training · Paid Time Off · Job Summary · The Customer Service provides excellent customer experience fo ...
-
Customer Service
1 week ago
Randstad USA Springfield, United States TEMPORARY, Full timeDo you have great empathy for customers, and have a way of coming up with great resolution? This role might be for you. We are seeking someone with previous call center experience to become a inbound customer service representative for our healthcare client. This role is expected ...
-
Customer Service/Answering Service
4 days ago
QPS Employment Group Springfield, United StatesHours: Must be flexible between 8am-10pm (some days, some nights, and some weekends) · QPS Employment Group is hiring for a Customer Service/Answering Service role in Springfield, MO. This is an associate to hire opportunity. · Customer Service/Answering Service Responsibilities ...
-
Intermediate Customer Service
5 days ago
WestRock Springfield, United StatesOpportunity summary: As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer is ...
-
Customer Service Representative
3 days ago
Central Bank of the Ozarks Springfield, United StatesJob Description · POSITION SUMMARY: · This position offers an exciting opportunity for candidates who enjoy developing relationships with customers by identifying ways to meet their financial needs and assist in resolving customer sales and service inquires that leads to improv ...
-
Customer Service Associate
5 days ago
Missouri Title Loans Springfield, United States**Customer Service Associate** · at Missouri Title Loans, Inc Springfield, MO **Customer Service Associate:** · The role of a Customer Service Associate is the first point of contact for our customers. Our Customer Service Associates learn all aspects of our business and cultur ...
-
Customer Service Representative
5 days ago
CVS Pharmacy Springfield, United StatesWe are currently recruiting top talent for our Eastern and Central time zones for Medicare Retiree Solution Customer Service Centers. Training will last 13 weeks, Monday-Friday. Training hours will be an 8-hour shift btw 8 am -6 pm in your local time Customer Service Representati ...
-
Customer Service Representative
1 week ago
AS Heating Cooling & Plumbing Springfield, United StatesOverview · Air Services is a customer focused heating and air-conditioning company that was originally started in 1964. Located in Springfield, MO. We employ highly trained people whose goal is to make our company the best service company in Springfield, Ozark, Nixa, Republic, Ro ...
-
customer service representative
2 days ago
Family Dollar Springfield, United StatesFamily Dollar W CHESTNUT EXPWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
Customer Service Representative
1 week ago
Circle K Springfield, United StatesCircle K S MacArthur Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of f ...
-
Customer Service Professional
5 days ago
New York Life Springfield, United States**Customer Service Professional 85667** · **Please wait...** · **Location:** Springfield, MO, US · When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud ...
-
Customer Service Representative
4 days ago
Corporation Service Company Springfield, United StatesJob Description · Customer Service Representative · Springfield, IL · Monday-Friday, 8:30 am - 5:30 pm · We are seeking a highly motivated, experienced Customer Service Representative for our Springfield, Illinois office to work to help our clients stay in legal compliance by as ...
-
Customer Service Representative
5 days ago
AT&T Springfield, United StatesNote: This is Not a Work from Home (WFH) position. You will be required to work at our Call Center Office location in (Springfield, MO). This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member Customer Service, Customer Servi ...
-
Intermediate Customer Service
3 days ago
WestRock Springfield, United StatesInformation Job ID ATR 39784 Posting Job Title Intermediate Customer Service Locations MO Springfield MO Corrugated Employment Type Full Time Date Posted 08-May-2024 Relocation Support No Description & Requirements WestRock (NYSE :WRK) is a global le Customer Service, Media, Reta ...
Supervisor, Customer Services - Springfield, United States - Envoy Air
Description
Overview:
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
How will you make an impact?
Responsibilities
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyoversight
Qualifications:Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Position Preferences
Additional Details
Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at and