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Intermediate Customer Service - Springfield, United States - WestRock
Description
Opportunity summary:
As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams.
As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders.You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
How you will impact WestRockRepresent WestRock values and deliver excellent service through each interaction
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Run customized reports and share data with customers
Provide pricing, inventory availability and production schedule information to customers
Track order activity and alert appropriate staff of any potential delivery problems
Partner with Quality Manager to resolve routine customer issues
Suggest alternative products or services to meet customer needs when appropriate
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Track warehouse inventories and update customers on order status
Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
What you need to succeed:
High School diploma or G.E.D., some college preferred
Must have 3+ years of customer service-related manufacturing work experience.
Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind.
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development.
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.
WestRock (
NYSE:
WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included.
WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
