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    Customer Experience Associate - New York, United States - Melio

    Melio
    Melio New York, United States

    1 week ago

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    Description

    Melio is looking for a Customer Experience Associate in NYC

    We are seeking dedicated individuals to join our team at Melio as Customer Experience Associates. As part of our mission to support small businesses, we need proactive team players who can thrive in a startup atmosphere while delivering exceptional customer service. Your role will not only involve typical customer interactions but also contribute to shaping the Melio brand through customer engagement and retention.

    Qualifications:

    • 2+ years of customer service experience, specializing in Phone and Live Chat support
    • Excellent communication skills for handling important financial transactions
    • Ability to manage multiple chat interactions with a calm and empathetic approach
    • Passion for problem-solving and achieving set goals
    • Desire to exceed customer expectations with a focus on customer satisfaction
    • Comfortable in a dynamic startup environment
    • Experience with Zendesk is a plus
    • Background in customer service for small businesses or tech startups is advantageous

    Your role and impact:

    • Deliver exceptional support through Phone, Email, and live chat
    • Handle various customer issues efficiently
    • Collaborate with internal teams to resolve tickets promptly
    • Enhance product features based on support trends
    • Work across departments to address customer concerns
    • Document all customer support activities

    About Melio:

    Join our Customer Experience Team at Melio and be part of a group that focuses on building the brand through top-notch service. We pride ourselves on providing unparalleled customer support and fostering a high-performance culture. At Melio, you will work in a collaborative environment that values innovation and teamwork, contributing to our continued success.

    About Melio USA:

    • Competitive salary packages ranging from $61,000 to $72,000 annually
    • Comprehensive health benefits
    • 401K matching and stock options
    • Wellness programs for holistic employee support
    • Generous time-off policies
    • Office perks including stocked kitchens and dog-friendly spaces
    • Professional development opportunities

    Melio is dedicated to helping small businesses streamline their payments and thrive. As a growing B2B payment platform, we are committed to supporting businesses in their unique journeys to success. Our inclusive work environment values diversity and empowers our team members to contribute their strengths to our common goal.

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