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Sales Support Manager
4 days ago
ttg Talent Solutions Doral, United States**Sales Support Manager - Global** · **Location**: Doral, FL** · **Schedule: Monday to Friday** · **Salary: 65k per year** · The Sales Support Manager is a leadership role focused on enhancing the overall customer experience with our company's products and services. This position ...
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Sales Support Manager
2 weeks ago
Evcor USA LLC Miami, United StatesOverview: · **Responsibilities**: · - Assist the sales team in managing customer accounts and orders · - Respond to customer inquiries and provide product information · - Process sales orders accurately and efficiently · - Coordinate with various departments to ensure timely deli ...
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Manager of Customer Support
5 days ago
Maverc Technologies Miami, United StatesBecome part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world's largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focuse ...
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Program Support Manager
1 week ago
Vistra Communications Homestead, United States: · **POSITION OVERVIEW** · This position provides support to the overall SOCSOUTH mission by providing highly specialized technical and operational related functions for the Directorate of Operations (J3). The team member shall provide program support to multiple directorates wi ...
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Program Support Manager
2 weeks ago
Strategic Solutions Unlimited Homestead ARB, United StatesStrategic Solutions Unlimited, Inc. (SSU) is a strategically focused, innovative organization that provides world class services and customizable modular construction to our government and commercial clients. We are a solutions-based company, that is veteran owned and operated by ...
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Passport Support Manager
2 weeks ago
Amentum Doral, United StatesThis position is contingent upon contract award · Amentum is seeking a · **Passport Support Manager** · for an upcoming opportunity supporting a U.S Department of State contract. This contract provides onsite management, administration, and passport book/card application proce ...
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Training And Support Manager
3 days ago
Kantar Doral, United StatesTraining and Support Manager · WFA Cross Media Measurement Initiative · Miami, FL/On Site · Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world. We are lo ...
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Training And Support Manager
3 weeks ago
Kantar Doral, United StatesTraining and Support Manager · WFA Cross Media Measurement Initiative · Miami, FL/On Site · Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world. We are lo ...
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Training And Support Manager
2 weeks ago
Kantar Doral, United StatesTraining and Support ManagerWFA Cross Media Measurement InitiativeMiami, FL/On Site · Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world. We are looking for ...
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Customer Support Manager
1 week ago
EnterpriseAlumni Doral, United StatesCustomer Support Manager · Are you the Sherlock Holmes of Customer Support? As a Customer Support Manager, you're not just another cog in the machine-you're the linchpin of our customer experience · As part of a wider Customer Support Team, you are the one-person task force who ...
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Sales Support Manager
8 hours ago
DASI Doral, United StatesJob Description · Job Description For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly gl ...
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Customer Support Manager
1 week ago
EnterpriseAlumni Doral, United StatesJob Description · Job Description Salary: · Customer Support Manager · Are you the Sherlock Holmes of Customer Support? As a Customer Support Manager, you're not just another cog in the machine—you're the linchpin of our customer experience · As part of a wider Customer Suppor ...
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Program Support Manager
3 days ago
Dhara Consulting Group Homestead, United StatesToday · - Secret · - Unspecified · - Unspecified · - Management · - Homestead, FL** (ON-SITE/OFFICE)** · **Overview** · Spathe is currently searching for a **Program Support Manager** to join our team in the **Homestead, FL (SOCSOUTH HQ)** area. · Spathe Systems is a rapidly grow ...
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Acquisition Support and Financial Management
6 days ago
Advanced Decision Vectors, LLC Miami, United StatesAdvanced Decision Vectors, LLC (ADV), established in 2009, provides superior program management, program support, strategic planning, and systems engineering to the Federal and Commercial sectors. Located in Alexandria, Virginia, ADV is a Small Disadvantaged Business (SDB) contra ...
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Sales Support Manager-Global
7 hours ago
DASI Doral, United StatesFor nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers' p ...
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Remote Support Team Manager
2 weeks ago
The ITSC Doral, United StatesJob Description · Job Description · OPPORTUNITY: · Become part of a newly created team of Support Managers leading IT techs in the delivery of world class IT Support. · WHY IS THIS JOB SPECIAL: · You get to manage a group of 20-30 techs that you select, hire & train. This is YO ...
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Executive Assistant
1 week ago
Billimd Doral, United StatesAbout Us: · We are a leading provider of innovative billing and financial management solutions. We are committed to delivering high-quality services to our clients and are looking for a dedicated and detail-oriented Executive Assistant to support our CEO. · **Job Description**: · ...
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Support Technician
3 weeks ago
MSP4, LLC Doral, United StatesMSP4, LLC is looking for a highly motivated and experienced IT Support Technician Level 1 to join our team. · **Job Summary**: · As a Level 1 Support Technician, you will be the first point of contact for our clients, providing help desk and onsite technical support. Your primary ...
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Human Resources Manager
2 weeks ago
PR Global Reservations LLC Doral, United StatesOur company is looking for a Highly Motivated **HUMAN RESOURCES MANAGER**. If you are looking for an exciting position and a great workplace, please look at the list of qualifications below. We would like to meet you if you have the background and experience we need. · **Must Hav ...
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Program Representative
2 weeks ago
ttg Talent Solutions Doral, United States**Program Representative** · **Location: Doral, FL** · **Schedule: Monday to Friday** · **Salary: 45k per year** · **Job description**: · The Program Representative will play a pivotal role in guaranteeing the smooth day-to-day operations of the program, fostering effective commu ...
Trade Floor Support Manager - Doral, United States - Millennium Management
Description
Trade Floor Support Manager The Trade Floor Support Manager is responsible for managing an experienced team of support engineers while providing quality support services to all Trading and Core Staff.
Principal Responsibilities
Manage an experienced team of tech support engineers.
Business analysis of call and ticket statistics and trending issues
Identify opportunities for automation and operational streamlining and drive evolution of the service
Ensure high-quality white glove support to all end-users in a courteous professional manner.
Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
Strong analytical and problem-solving skills with the ability to work independently.Gain an understanding of the business units and their needs.
Manage the delivery of critical technology projects for the end user community.
Ensure process is followed and key metrics evaluated as part of the teams' performance.
Enforce management-defined ticket hygiene and SLAs
Participation in outage bridges when systems/users are impacted
Assist with escalations/outages outside core business hours
Demonstrate an ability and interest in having a hands-on approach to the Desktop Support function
Qualifications/Skills Required
Previous experience working in financial industry (preferably hedge fund or large financial technology department); knowledge of how Equities, Commodities, Futures, FX, and Fixed Income products trade
10+ years of experience working in an enterprise level support team with at least 3 years of experience managing a team of at least 5 individuals.
Ability to direct activities of peers and others not reporting directly to the personComprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc...
Broad understanding of mobile technology.
Strong communication and organizational skills; ability to express strong views while still working in a team environment.
Ability to build and maintain relationships with business department heads, and communicate and interact with senior management at the business level.
Must demonstrate an ability and interest in having a hands-on approach to customer service.Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
Good team player with a strong willingness to participate and help others.
Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency
Extensive experience with CMDB (ServiceNow preferred), Change Management, Incident Management and Quality Metric development and operation.
Able to handle situations that may have ambiguity.
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