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    Systems Support Specialist - New York, United States - Calamos Asset Management

    Calamos Asset Management
    Calamos Asset Management New York, United States

    1 day ago

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    Description

    ** Systems Support Specialist (New York City)**

    **Job Category****:** Information Technology **Requisition Number****:** SYSTE001199 Showing 1 location **Job Details**

    **Description**

    ****Primary Responsibilities:****

    **Receives and accurately records details of problems called into the Help Desk to include status and resolutions to problems.**

    Coordinates the operations within the television studio and responds to any issues.

    Handles PC setups and configurations in a timely manner.

    Documents nonstandard configurations and installation instructions.

    Installs desktop computer hardware and software including upgrades.

    Provides first and second-level support in the following areas: PC software applications, desktop hardware, network, and data communications; maintains skill level sufficient to provide such support.

    Troubleshoots standard and nonstandard desktop hardware problems and coordinates the repair with the appropriate vendor.

    Handles support for all internal/remote users and ensures they have the proper PC set up and functionality to do their jobs.

    Communicates with System Support Specialists and the Help Desk Manager regarding the status of projects; escalates any issues to the manager.

    Handles promotions within the ActiveBatch / Computer Operations environment.

    Provides afterhours support & 24x7 coverage for both the helpdesk and computer operations teams.

    Vulnerability management

    Performs related duties as assigned.

    ****

    ****Preferred Qualifications:****

    **Must be detail oriented.**

    A+ or Network+ certification preferred.

    2+ years of PC troubleshooting experience.

    Must have at least 2 years supporting C-Level executives /white glove service.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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