- Provides prompt, accurate, thorough, and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.
- Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries.
- Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, research and/or assists with priority inquiries and special projects as required by management.
- Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.Required Skills and Abilities:
- Excellent verbal communication skills.
- Strong human relations and organizational skills.
- Ability to handle high stress situations.
- Good judgment skills. Strong customer service skills.
- Able to work onsite at client facility in Florence, SC.
- Ability to learn and operate multiple computer systems effectively and efficiently. Preferred Skills and Abilities:
- Required Software and Other Tools: Basic computer operating skills. Standard Office Equipment.
- Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
- Work Environment: Typical Office SettingEducation:
- High School Diploma or equivalent. Required Work Experience:
- At least 1 year of call center experience.#CB
#P19251112 -
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Phone Advocate in Florence, SC - MyKelly
Description
At Kelly Professional & Industrial, we're passionate about helping you find a job that works for you. How about this one?We're seeking a Phone Service Advocate-Customer Service to work with one of our clients in Florence, SC. With us, it's all about finding the job that's just right.
Pay Rate: $13.50/hr.
Hours: - Monday-Friday 8:00am-6:00pm
Onsite Position
Temp to Hire
What's a typical day as a Phone Service Advocate-Customer Service?
Duties:
