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    Phone Advocate, Customer Service - Florence, United States - Spectraforce Technologies

    Spectraforce Technologies
    Spectraforce Technologies Florence, United States

    2 weeks ago

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    Description
    Title: Phone Advocate, Customer Service

    Location: Florence, 29501

    Duration: 5 months assignment (CONTRACT - 1 YEAR OR LONGER, WITH POTENTIAL TO CONVERSION)

    Shift: Monday through Friday, 8AM-6PM

    Note:

    Onsite position.

    Only Phone Interviews Will Be Conducted

    Monday-Friday with Availability From 8am-6pm. Must Have Great Attendance.

    This Is a Call Center Position, With Potential for A Heavy Call Volume

    Duties:
    • Provides prompt, accurate, thorough, and courteous responses to all telephone inquiries.
    • Performs research as needed to resolve inquiries.
    • 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
    • 15% Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
    • Coordinates with other departments to resolve problems.
    • Responds to, research and/or assists with priority inquiries and special projects as required by management.
    • 10% Provides feedback to management regarding customer problems, questions, and needs.
    • Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
    • Follows through on complaints until resolved or reports to management as needed.
    • 5% Maintains basic knowledge of quality work instructions and company policies.
    • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
    • Maintains all departmental productivity, quality, and timeliness standards.
    • 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
    Skills:
    • Required Skills and Abilities: Excellent verbal communication skills.
    • Strong human relations and organizational skills.
    • Ability to handle high stress situations.
    • Good judgment skills. Strong customer service skills.
    • Ability to learn and operate multiple computer systems effectively and efficiently.
    • Required Software and Other Tools: Basic computer operating skills.
    • Standard Office Equipment.
    • Preferred Software and Other Tools
    • Knowledge of word processing, spreadsheet, and database software.
    • Work Environment: Typical Office Setting.

    Education:
    • Required Education: High School Diploma or equivalent.
    • Preferred Education: Associate Degree.
    • Preferred Work Experience: 2 years-customer service or call center experience.
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