- Proactively contact current customers quarterly to provide product and service information, product updates and to resolve any current customer issues. This may include but is not limited to new product launch information, software updates, library updates, hardware or software troubleshooting, and basic or advanced Biotyper training needs.
- Work cooperatively with Service and Sales Team to drive consumable product adoption.
- Independently maintain contact and strong relationships with users in respective region.
- Communicate with the field sales teams to relay pertinent information regarding current and future customers. This information can include but is not limited to product requirements and interest and customer support satisfaction.
- Attend local workshops, trade shows, congresses, or seminars according to the needs of the region as well as provide seminars and talks to promote Bruker M&D line of products.
- Adhere to company policies for expense control and meeting expense budgets
- Provide monthly lead generations and customer training metrics to the MAS Manager.
- Bachelor's degree in microbiology, Bacteriology, or similar.
- 2+ years of experience in a microbiology laboratory.
- First-hand knowledge of the one of the following microbiology disciplines: clinical, food, pharma, environmental, or veterinary microbiology laboratory.
- Ability to effectively communicate and train others on technical workflows.
- Provide superior customer service with timely, accurate, and clear responses to customers' needs.
- Ability to present company products and services to laboratory personnel.
- Ability to work with internal partners (sales, service, support, marketing) to provide outstanding customer service and product satisfaction.
- Strong verbal, written, and technical presentation skills, including MS Office with advanced Excel applications proficiency.
- Ability to independently manage multiple tasks and deliverables.
- Occasional lifting of up to 50 pounds.
- Able to manipulate small hand tools.
- Working knowledge of Sales Force CRM.
- Strong knowledge of microbiology coupled with an energetic personality and strong customer focus.
- Travel schedule will vary and will depend on sales activities and instrument annual goals. Each training will require up to 2-3 days to complete.
- Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel. Occasional weekend travel will be required. The MAS must plan and execute individual travel per company travel guidelines and within expense budget objectives.
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Field Microbiology Application Specialist - Boston, United States - Bruker
Description
Field Microbiology Application Specialist
Job Locations
US-MA-Boston Area
ID
# of Openings
1
Job Function
Service & Support
Overview
As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 8,400 employees are working on this permanent challenge, at over 70 locations on all continents.
The Bruker Microbiology Applications Specialist supports all microbiology platforms and associated products within the Microbiology and Diagnostics Division. The Bruker MALDI and IR Biotyper Systems are revolutionary products which utilize mass and infrared spectrometry to produce rapid, accurate and cost-effective microorganism identifications and typing. The Microbiology Applications Specialist is responsible for managing the technical success at all Bruker M&D accounts in the Northeast territory to include NY, CT, MA, RI, NH, VT, and ME.
Responsibilities
- Independently schedule and conduct on-site and factory-based application trainings for new and current customers for all MALDI and IR Biotyper protocols.
Qualifications
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is a federal contractor and subject to Executive Order Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
