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    Deskside Support - Huntsville, United States - Tata Consultancy Services

    Tata Consultancy Services background
    Technology / Internet
    Description

    Role: L3 Deskside Support

    Skills: Deskside Support, Troubleshooting

    Travel for KT- Plano, TX (first 2 to 3 Months)

    Work Location: Huntsville, AL(Onsite)

    Job Description:

    Network (LAN, WAN and Wireless)

    Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

    Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)

    TCP/IP, DHCP, Subnetting, VLAN, POE

    Experience with packet capturing example: Wire Shark

    Network maintenance, support, and refresh

    Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

    Data Center (Server Room) Management

    Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

    Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.

    Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

    Server Management

    Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair

    DHCP, DNS, Print Server, File Shares, Microsoft SCCM

    Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

    Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

    Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware.

    Knowledge of Server 2012/2016 Policy and Security Management

    Critical plant floor hardware support

    Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)

    ANDON and PLC (Programmable Logical Controls) support knowledge

    First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's)

    Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management

    Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time

    On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime

    Good written and oral communication skills are required

    Experience with remote control tools and remote support (off-site)

    Ongoing support of various Manufacturing computer systems


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