-
Helpdesk Support Technician
3 weeks ago
TEKsystems Hartselle, United States:The purpose of the IT deskside services technician role is to provide high-quality technical support to end-users within the organization. The technician will be responsible for troubleshooting and resolving hardware and software issues, providing technical assistance for networ ...
-
IT Support Technician
1 week ago
Cook's Pest Control, Inc. Decatur, Alabama, United States PermanentJob Description · The Helpdesk Technician will have basic computer and cellphone troubleshooting skills, with a customer service frame of mind at Cook's Pest Control. · Specific Duties Include: · Knowledge of Mac/Windows OS operationally. · Basic knowledge of Microsoft Office Pro ...
-
IT Support Technician
1 week ago
Cook's Pest Control, Inc. Decatur, United StatesJob Description · Job DescriptionCompany Description · Cook's Pest Control, Inc., a family-owned business, has over 300,000 customers, 1650+ employees and 37 locations. Cook's has been servicing customer for over 90 years and is known throughout the Southeast for their integrity, ...
-
IT Support Technician
4 weeks ago
Leidos Huntsville, United StatesDescription · Leidos has an immediate opening for an IT Support Technician to join our End User Support team in Huntsville - AL. In this role, you will perform desktop support for end users at Leidos customer locations. · Job Responsibilities: · Bachelor's degree and 2-4 years o ...
-
Information Technology Support Technician
2 weeks ago
FirstFour Staffing Alabama, United StatesFirst Four Staffing and Recruiting, the Gulf Coast's premier talent acquisition partner for growth-stage companies, has been retained to identify a talented IT Support Technician for our client, a leading IT Services provider. in the Mobile, AL area. · This is an onsite role, an ...
-
Helpdesk Support Technician
1 week ago
Selectek Staffing Solutions Huntsville, United StatesSelectek is looking to bring on a Helpdesk Support Technician to join their growing team. This role will add user support to their team as well as assisting with PC builds. Responsibilities: Provides technically correct responses to end users in a ti Support Technician, Technicia ...
-
ISP Support Technician
1 day ago
TEKsystems Huntsville, United StatesNRTC – Member Driven and Technology Focused · NRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. NRTC's solutions are developed specifically to meet the needs of rural utilities and ...
-
Helpdesk Support Technician
13 hours ago
Selectek Huntsville, United StatesSelectek is looking to bring on a Helpdesk Support Technician to join their growing team. This role will add user support to their team as well as assisting with PC builds. · Responsibilities: · Provides technically correct responses to end users in a timely manner and records ...
-
Computer Support Technician
1 week ago
22nd Century Technologies Huntsville, United States*Duration: *3+ Months · *Job Description:* · *End User Computer Support Technician:* · * Under direct supervision, provides technical support for the installation, repair, and maintenance of personal endpoint devices (desktops, laptops, tablets, mobile) and related software/ha ...
-
Surgical Support Technician
3 weeks ago
SURGERY CENTER JV Huntsville, United StatesJob Description · Job Description***No Nights, No Weekends, No On-Call*** · The main duty of this role is to provide Surgical support for the OR during turnovers. · Experience is preferred but training is available. · Seeking Full-Time candidates to fill this position. · Benefit ...
-
Deskside Support Technician II
6 days ago
ReqRoute Inc Madison, United StatesJob Title: Deskside Support Technician II · Duration: 11+ Months · Location: 9000 Greenbrier Pkwy NW, Madison, AL 35756/4550 Creek Road, Cincinnati, OH Onsite · BGV (fully completed) · Covid Vaccine is Required · Shift: Monday-Friday 8:00AM-5:00PM · Job Description · Ma ...
-
Respiratory Support Technician
1 week ago
AdaptHealth LLC San Francisco, United States Permanent:AdaptHealth Opportunity - Apply Today · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about m ...
-
Deskside Support Technician Level 3
1 day ago
Diverse Lynx Huntsville, United StatesJob title: Deskside Support Technician Level 3 · Location: Huntsville, AL · Long Term · Top Qualifications: · 10-15 years Desktop Support experience · CISCO Network Switch experience · Microsoft Office Server experience · Data center experience a plus · IT Manufacturing ex ...
-
Deskside Support Technician Level 3
1 day ago
Diverse Lynx Madison, United StatesJob Description: Job title: Deskside Support Technician Level 3 · Day 1 Onsite: Mazda Toyota Manufacturing, U.S.A. 9000 Greenbrier Pkwy NW, Madison, AL 35756 · ASAP Start once BGV clears · Contract to Hire/FTE conversion potential · End client assets · MAX Rate: $30 · Client Name ...
-
Information Technology Manager
3 weeks ago
ICOOL USA Inc. Hartselle, United StatesThe IT Manager will oversee the strategic planning, implementation, and management of all IT systems and services within the organization. Responsibilities include leading an IT professional, managing network and information security, overseeing IT projects, and ensuring the effi ...
-
Tier 1 Tech Support Technician
3 weeks ago
CRAM INDUSTRIES L.L.C. Huntsville, United StatesJob Description · Job DescriptionTier 1 Tech Support Technician Job Description *REMOTE Non-Exempt/Full Time Opportunity · LogicomUSA is an industry leading support company that provides end user support services for Businesses and Consumers. By teaming up with the best providers ...
-
Network Support Technician
2 weeks ago
PassionHR Inc Madison, United StatesNETWORK SUPPORT TECHNICIAN · PassionHR is an HR consulting firm committed to serving our client's goals, which often involves business- to- business recruiting to hire, manage, and retain top-talent employees. PassionHR is currently seeking to hire a Network Support Technician fo ...
-
NovaWorks Solutions Falkville, United StatesAs an engineer or technician in our sales segment for printed circuit boards and device connection technology in Falkville, you will be responsible for actively managing our key customers' needs. · ...
-
Pressure Washer Technician
2 weeks ago
C & C Pressure Washing Hartselle, United StatesJob Description · Job DescriptionC & C Pressure Washing is pleased to announce an exciting opportunity for a full-time Pressure Washer Technician to join our team in Hartselle, AL, and surrounding areas. If you're seeking a full-time position with a competitive pay range of $15 - ...
-
IT Field Support Technician III
3 weeks ago
Blue Origin Huntsville, United StatesAt Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers ...
IT Helpdesk Support Technician - Hartselle, United States - TEKsystems
![TEKsystems background](https://contents.bebee.com/companies/us/teksystems/background-zHaKC.png)
Description
Description:
The purpose of the IT deskside services technician role is to provide high-quality technical support to end-users within the organization. The technician will be responsible for troubleshooting and resolving hardware and software issues, providing technical assistance for network connectivity, and ensuring that all IT systems are functioning efficiently. Additionally, the technician will be responsible for installing, configuring, and maintaining hardware and software systems and providing training and support to end-users on new and existing technology.
The ultimate goal of this role is to ensure that all IT systems are operating at optimal levels, and that end-users have access to the tools and support they need to perform their job duties effectively.
•Windows environment
•Using Intune but not required skill
•Taking around 25 calls/day
•Most calls are escalated from L1 service desk to this team
•Two-step interview, can do first step early next week and personal interview the week of the 13th but will need to coordinate with your travel schedule
•Provision and support of equipment (computers, phones, tablets, printers, etc)
•Provision and support of accounts for assigned systems and applications.
•Timely and effective resolution of end-user technical issues and requests, both in persona and over the phone
•Accurate documentation of technical issues and solutions in the support system
•Training and support for end-users, including supporting documentation.
•Ongoing monitoring and maintenance of IT systems
•IT asset management, including procurement, inventory tracking and management of IT hardware and software assets.
•Create and maintain knowledgebase, How-To, and other documentation.
•End-User training
•Ensure that security controls and processes are in place and followed.
•Adherence to policies, procedures, and controls
Additional Skills & Qualifications:
•Technical expertise: A solid understanding of various hardware, software, and networking systems, as well as the ability to troubleshoot and resolve technical issues.
•Communication skills: Strong verbal and written communication skills to effectively communicate technical information to both technical and non-technical end-users.
•Time management: The ability to prioritize and manage multiple technical issues simultaneously while ensuring that end-users needs are met.
•Detail-oriented: A keen attention to detail, including accurate documentation and thorough troubleshooting.
•Adaptability: The ability to adapt to changing technology and work environments and learn new systems and processes quickly.
•Learning: Commit to ongoing learning and professional development, including staying up-to-date with the latest technologies and industry trends.
•Teamwork: The ability to collaborate effectively with other IT professionals and departments, including sharing knowledge and resources to ensure the success of the organization's IT systems.
•High School Diploma
•1+ years of experience in a customer-facing, technical support position
•Associate or bachelor's degree in computer science, engineering, or equivalent preferred.
•IT Certifications preferred (eg.Microsoft EndPoint Administrator)
•Troubleshooting skills: The ability to diagnose and resolve technical issues, including hardware and software problems, network connectivity issues, and other technical challenges that end-users may encounter.
•Customer service skills: Strong interpersonal skills and a customer service mindset to effectively communicate, build rapport with end-users, and provide excellent support.
•Documentation and reporting: The ability to accurately document technical issues and solutions, as well as generate reports and maintain documentation of IT systems and assets.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.