IT Field Support Technician III - Huntsville, United States - Blue Origin

Description

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

As part of a small and highly-skilled team, you will provide technical support to our engineers and staff to support a rocket engine manufacturing facility and historic engine test stand. This role will directly support manufacturing operations as a member of the Information Technology department and reports directly to the Huntsville Supervisor of IT Support. We are looking for someone to apply their technical expertise, leadership skills, and commitment to high standards to positively impact safe human spaceflight. Passion for our mission and vision is required

Qualifications:

• Proven track record working in an enterprise-level technical helpdesk or desktop support role for at least two years, providing various hardware/software troubleshooting and acting as an escalation point in a customer-facing position
• Extensive knowledge of Windows 10; Microsoft Office including Project and Visio; Domain account and computer management; Adobe products; Antivirus, Disk Encryption, and VPN applications
• Experience with endpoint management software platforms, desktop provisioning technologies like SCCM and PXE
• Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or on-call
• Self-starter able to work with minimal direction
• Customer-centric attitude to support and instruct computer users to provide efficient resolution of complex problems
• Able to quickly assess situations and adapt to dynamic priorities
• Must be able to obtain clearance to access Marshall Space Flight Center
• Required to be able to lift/carry up to fifty pounds as well as physically climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions
• Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion
• Occasional travel to train and/or support other locations as needed. (<10% overall)
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Desired:

• Associates or Bachelors Degree in Information Technology or related field
• 4 or more years experience supporting aerospace or manufacturing
• Able to build scripts to accomplish automation tasks using common languages (PowerShell, Python, Bash, etc.)
• Certifications: A+, Network+, Security+, MTA, MCSA, MCSE
• Proficiency with Windows printing and scanning operations, including installation and support of network devices
• Ability to identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Experience with Atlassian products including writing Wiki pages in Confluence for documentation and knowledge of Jira ticketing systems
• Prior exposure to C-Suite support

Inclusivity Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the a refugee or granted asylum.

Benefits

Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.

Eligibility for benefits varies by role type, please check with your recruiter for a comprehensive list of the benefits available for this role.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "EEO Is the Law," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us

California Applicant Privacy Notice

If you are a California resident, please reference the CA Applicant Privacy Notice here.