- Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries
- Install desktop/Laptop software using approved tools
- Troubleshoot operating system
- Troubleshoot connection issues with LAN/WAN
- Update tickets with accurate and timely records of work performed, and resolution detail
- Maintain and contribute to a knowledge base
- Coordinate hardware warranty repair
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required
- Participate in projects
- Strong understanding and skills in SLA, KPI Management
- Must be able to walk long distances
- Must be able to lift up to 50 lbs without assistance
- Will often work in dirty, hot or cold environments.
- May need to work while kneeling
- May require climbing ladders or using lifts
- May require rotating shift work
- On-Call is required (rotating basis) EXPERIENCE AND KNOWLEDGE
- Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
- Experience in factory/manufacturing environment desirable
- Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
- Basic understanding of SCCM client troubleshooting
- Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
- Extensive knowledge Windows OS and related configuration.
- Basic knowledge of Servers, Switches, Routers, and Data Center related HW
- Basic knowledge of Backup technologies
- Ability to work in a team-oriented multi tower and vendor environments. Regards, Rahul Yadav Click to see MOST Current Openings)
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Deskside Support Technician II - Madison, United States - ReqRoute Inc
Description
Job Title:
Deskside Support Technician II Duration: 11+
Months Location: 9000 Greenbrier Pkwy NW, Madison, AL 35756/4550 Creek Road, Cincinnati, OH Onsite BGV (fully completed)
Covid Vaccine is Required Shift:
Monday-Friday 8:00AM-5:00PM
Job Description Mandatory Qualifications: 1. Deskside Support 2. Hand scanners/Printers Support 3. SCCM 4.
Client facing experience Job Summary Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.
RESPONSIBILITIESDISCLAIMER:
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material.
Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited.
If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email ReqRoute, Inc is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law ( ).
We are committed to providing exceptional experience. To give feedback please email us at . Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs. ReqRoute, Inc is an Equal Opportunity Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
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