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    Field Service Technician - Huntsville, United States - AppLab Systems Inc

    AppLab Systems Inc
    AppLab Systems Inc Huntsville, United States

    3 weeks ago

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    Description
    Position: Field Service Technician

    Location: Huntsville, Alabama Onsite Role

    Job Description:
    • Essential duties for these positions include, but are not limited to the following:
    • Work with Team on New Hire setup and deployment.
    • Coordinate with Local Aerojet Asset Management team on Refresh Schedule with Users
    • Work on Incidents and Tasks and Provide break fix assistance.
    • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
    • Resolve incidents and problems associated with EUC equipment.
    • Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
    • Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
    • Provide repair and maintenance for mobile devices as needed.
    • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
    • Provide software break/fix services and replacement of non-warranty assets for end users.
    • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.
    • Provide warranty and break/fix support for networked printers and scanners.
    • Configure and support end users on mobile computing platforms.
    • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
    • Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs.
    • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
    • Provide telepresence and audio video meeting support as needed.
    • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
    • Utilize problem management database and systems to track and report on customer calls and requests.
    • Communicate technical information to technical and non-technical teams and customers.
    • Deskside support services as required.
    • Requires 5+ years of related work experience.
    • Sound knowledge of imaging tools
    • Sound knowledge of data backup and recovery tools
    • Installing, upgrading, and migrating to Windows 10
    • Deploying Windows 10 in large enterprises
    • Configuring hardware and applications
    • Configuring network connectivity
    • Ability to lift to 50 lbs.
    • Monitoring and maintaining systems that run Windows 7 and Windows10
    • Configuring backup and recovery options
    Desired Certifications:
    • CompTia A+
    • MCSA: Windows 10/11
    • MCSE: Desktop Infrastructure
    Thanks & Regards,

    Yaman Singhal

    Email-

    Phone - USA)

    AppLab Systems, Inc: An E-Verified Company

    URL:

    4365 Route 1 South, Suite 105 - Princeton, NJ -08540
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