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    Junior ServiceNow Business Analyst - San Antonio, TX, United States - Accenture Federal Services

    Accenture Federal Services
    Accenture Federal Services San Antonio, TX, United States

    3 weeks ago

    Default job background
    Description
    The Junior ServiceNow Business Analyst will support the implementation from proposal to delivery.

    Includes developing a thorough understanding of the client's requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal testing plan which supports the business process meeting or exceeding the functional requirements.

    Builds a trusting relationship with development and functional teams to understand the requirements and develop test plan. Leads quality management reviews and ensures all business and design requirements are met.

    May conduct application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.

    The Junior ServiceNow Business Analyst will work closely with the Functional Consultants to understand the business and functional requirements. They will identify overall test plan and individual test cases. Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client's requirements. Develop Automated Test Framework (ATF) test cases while meeting the functional requirements of the project. Ensure all design requirements are met. Demonstrate implemented application and business process demonstrations to stakeholders. Create training materials and provide end user training.


    The work:
    Apply knowledge of ServiceNow to test solutions to validate that it meets or exceed requirements
    Build trusting relationships with project team
    Ensure all business and design requirements are met
    Lead quality management reviews
    Support or lead test plan development
    Conduct user and integration testing
    Take accountability for ensuring quality solutions are developed and deployed


    Here's what you need:
    (Qualifications)

    1 year of ServiceNow Business Analysis Experience
    Testing experience in a ServiceNow environment
    Experience with ServiceNow Configuration
    U. S. Citizen
    Must reside in San Antonio, TX, St. Louis, MO, OR Washington DC metro


    Bonus points if you have:
    A ServiceNow System Administrator Certification
    Automated Testing Experience
    Creating New Test Cases
    Developing Test Plans
    Experience with Automated Test Framework (ATF)
    Experience as a ServiceNow Business Analyst
    An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
    Experience interfacing with client
    An ITIL Foundations Certification
    Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes


    Eligibility Requirements:
    US Citizenship required
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