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    Hospital Refund Specialist - Dallas, United States - USPI

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    Description

    Role and Responsibilities:

    The Hospital Refund Specialist has the responsibility of identifying and resolving credit balances on patient accounts to ensure refunds are issued in a timely manner. This position ensures the highest quality and safe delivery of customer service, maintain compliance with professionalism and regulatory processes. Interface with facility clients and internal corporate stakeholders.

  • Manage daily work queues of credit balances for both onshore & offshore teams.
  • Research, initiate follow-up and resolve all health care insurance claim accounts with existing credit balances.
  • Complete thorough review of patients' accounts with credit balances to validate the patient overpayment is accurate.
  • Recommend an adjustment when applicable or recommend a refund of the overpayments to the insurance carrier or patient, providing the appropriate documentation.
  • Apply knowledge related to insurance contracts, interpret explanation of benefits, understand regulations concerning coordination of benefits and other applicable guidelines.
  • Process refunds accurately and in timely manner adhering to contract language where appropriate.
  • Navigate through various payer systems and multiple internal systems to ensure timely and accurate resolution of claims.
  • Use critical and analytical problem-solving skills to resolve issues
  • Uses strong organizational skills to effectively manage large amounts of detailed information
  • Utilizes excellent written and oral communication skills to collaborate and maintain positive working relationships with peers, leaders, surgery centers, and payer representatives to resolve credit balances.
  • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
  • Other duties as assigned
  • Required Experience:

    Qualifications and Education Requirements:

  • High school graduate or equivalent.
  • Must have the skills necessary to operate the office equipment required to fulfill job duties
  • Excel, Word, Outlook
  • Able to navigate through nThrive and Availity (preferred)
  • Previous credit balance resolution experience in a facility or CBO environment
  • 2 years combined experience CBO in Billing, Cash Collections, Denials, Disputes, Follow-up, and/or appeals
  • Understanding of medical terminology
  • Basic understanding of credit and refund guidelines
  • Additional Notes
  • This is not an all-inclusive list. Additional tasks and responsibilities may be added by management based on business need.



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