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    Customer Success Manager - Honolulu, United States - Golden Five

    Golden Five
    Golden Five Honolulu, United States

    Found in: Lensa US 4 C2 - 6 days ago

    Default job background
    Description
    "We will succeed by providing the best service , driven by the most effective operation andsmartest technology."

    Jobs (Current Openings)

    Customer Success Manager


    Experience :
    5+ Years

    Vacancy :
    1

    Salary :
    Negotiable

    Job Type :
    Part Time

    Job Title:
    Customer Success Manager


    Job Type:
    Part Time

    Interviews Starting From 10/17/2023 at Waikiki Beach.

    Job Overview:


    The Customer Success Manager is responsible for developing and maintaining strong relationships with customers to ensure their success with the company's products or services.

    CSM will play a crucial role in ensuring customer satisfaction, retention, and growth, which are essential for the long-term success of the company.


    Key Responsibilities:
    Work on aligning the customer's goals with the company's offerings and driving mutual success.

    Act as an advocate for the customer within the organization and work to proactively address customer needs, concerns, and goals.

    Guide new customers through the onboarding process, helping them get started with the company's products or services.
    Serve as the main point of contact for assigned customers, understanding their business objectives and challenges.
    Foster ongoing engagement with customers to build strong, long-lasting relationships.
    Provide training and resources to help customers make the most of the product or service.
    Develop a deep understanding of the company's offerings to provide expert advice and solutions to customers.
    Gather and analyze customer feedback to identify areas for improvement and inform product development.
    Monitor customer usage and health metrics to identify opportunities for upselling or cross-selling additional products or services.

    Address customer concerns and issues in a timely and effective manner, working with internal teams as needed to find solutions.

    Ensure customer contracts are renewed on time by demonstrating the ongoing value of the company's offerings.
    Encourage satisfied customers to become advocates by providing testimonials, referrals, or participating in case studies.
    Regular customer Visits and work with internal team

    Qualifications:
    MBA in business or Sales or Customer relations or alternative
    5 years experience in customer success, account management, or a related role.
    Strong interpersonal and communication skills.
    Ability to work collaboratively with cross-functional teams.
    Customer Satisfaction, Customer Retention and Relationship-building skills
    Attention to detail, goal-driven, and ability to multitask
    Experience in identifying and implementing process improvements
    Ability to thrive in a dynamic, fast-paced environment
    Experience in the IT or technology industry is required


    Attributes:
    Customer-centric mindset.
    Excellent relationship-building skills.
    Proactive and self-motivated.
    Analytical and data-driven.
    Ability to prioritize and manage multiple customer accounts.
    Send Us your Resume(And We Will Get Back To You.)

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