shift mgr - Atlantic City, United States - Hard Rock Hotel and Casino Atlantic City

Hard Rock Hotel and Casino Atlantic City Atlantic City, United States

1 week ago

Description

Overview:

Under the direction of the Housekeeping Manager, the incumbent ensures hotel floors and rooms are cleaned and inspected to established Hard Rock property and brand standards.

Responsibilities:

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
With assistance from Director of Housekeeping and Housekeeping Managers, manages the propertys Hotel Housekeeping Department in all daily operations
Creates a culture of high ethical standards, integrity and service at all times
Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly
Implements systems that help anticipate the needs of our guests
Seeks opportunities to improve performance, and implements action plans for improvement
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
Creates a culture of accountability through quality control metrics for Housekeeping performance
Ensures that all Housekeeping employees have excellent initial and ongoing training
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
Ensures integration and teamwork for the department in a positive environment
Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
Assure all safety policies and procedures are followed
Assists in the purchase of linens and housekeeping supplies through performing inventories
Conduct scheduling for all housekeeping employees
Works closely with vendors to assure proper pricing, delivery and maintenance
Is responsible for overseeing the completion of room projects
Utilize device/HotSOS to place requests for Housemen and other departments
Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Assist in creating housekeeping assignments and maintains them to ensure efficient and accurate execution
To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Other duties as assigned

Qualifications:

High School diploma, GED, or equivalent required
Minimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping Supervisor
Bilingual in Spanish preferred
Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Must possess the ability to take charge, make improvements, build teams and make decisions
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Must possess good knowledge of computers
Must be detail oriented
Must possess excellent time management skills
Must be willing and able to work flexible hours including evenings, weekends
Must be mobile in order to visit guest rooms, storage areas, offices and other spaces

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