CNC Technical Support Specialist-Windsor, CT Windsor, CT - Morris Group, Inc.

Morris Group, Inc. Windsor, United States

2 weeks ago

Description

Windsor, CT **CNC Technical Support Specialist-Windsor, CT**

The Robert E. Morris Company is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the New England states plus northern New Jersey and eastern New York, including the New York metropolitan area and Long Island. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

**Job Responsibilities**

CNC Service Technical Phone Support will be responsible for providing telephone support to distributor service departments and customers. This person will advise and coach field service technicians and other supporting services and departments. Other duties include, but are not limited to:

Assist in recommending Field Service Technicians based on competencies and requirements in order to effectively respond to machine service requests from customers

Assisting the Parts Departments with warranty questions and issues

Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues

Ensuring customer commitments are executed and planned to ensure complete customer satisfaction

Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

**Job Qualifications/Competencies**

8-10+ years experience in servicing mechanical/electrical CNC machine tools; Okuma OSP control experience is beneficial

Complete working mechanical knowledge of CNC machine mills and lathes

Working knowledge of Microsoft Suite and other business programs as necessary

Excellent technical, communication, and presentation skills, along with demonstrated analytical and problem solving abilities

Strong customer service background to assist with all customer requests

Solid logistics background to effectively dispatch service technicians to job

Extensive electrical knowledge and troubleshooting including high voltage

Overall positive attitude that reflects The Robert E. Morris Company values

**Morris Group, Inc. offers competitive salary, comprehensive benefits packages, and tuition reimbursement.**

**Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.**

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